Duty Planning Officer Service at Customer and Local Services (CLS)
Our Duty Planning Officer is available to meet with customers in person at CLS, La Motte Street Monday to Friday between 10am and 2pm.
They are the first point of contact for householders or other individuals undertaking smaller scale changes or developments to a property, such as:
- house extensions and loft conversions
- conservatories, garages, sheds
- windows and doors
- fences and decking
- parking and driveways
- removal of boundary walls and structures
- advertisement and signage
- solar panels and wind turbines
If your application is for more than one dwelling or a commercial development including changes of use, you need to book an appointment.
Booking an appointment
To speak with us or to arrange an appointment in person call +44 (0) 1534 445508 or email the details of your enquiry, including drawings, to firstname.lastname@example.org.
Appointments can be arranged between 10am and 2pm, Monday to Friday.
The maximum length of a appointment is 45 minutes.
We'll arrange an appointment within 2 weeks.
Request written pre-application planning advice
If you need pre-application planning advice in writing, complete our
pre-application form and post it to us or email it to
The form details the minimum level of information we need to give you advice.
You should include the following information:
- site and location maps showing existing buildings and features
- information on existing and proposed uses, floor spaces and occupation
- photographs of the proposed site, any existing buildings and the surrounding area
- sketch drawings showing elevations, floor plans, access, parking arrangements, architectural treatment and materials
Once received, your form will be reviewed by a case officer.
We can arrange a meeting with the planning officer for you to discuss the scheme before providing our written advice, if you prefer.
We aim to provide written advice or contact you to discuss your proposals within six weeks.
Our advice will tell you if you need to do any of the following before submitting a planning application:
- supply additional information
- change your proposals
- consult other groups or organisations
Limitations on pre-application planning advice
We base pre-application advice on the planning circumstances at the time, which has its limitations. The pre-application process doesn’t involve or include:
- public consultation
- advice from other technical sources
- input everyone who may make the final decision
Our advice isn’t binding on the final decision of a formal planning application.
Advice is given with the best intentions, but situations change, schemes evolve, issues emerge, and proposals can’t be pre-determined outside the formal application process.
You should get advice from your own professional team. For major schemes, you may want to include planning consultancy input, architectural and design services or other specialist technical disciplines.