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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Patient and visitor advice and support

​Patient Advisory Liaison Services (PALS)

PALS will give you confidential and practical advice, support and information on service or care related matters in Health and Community Services. 

We can help you with:

  • any questions or concerns you may have
  • signposting you to other organisations
  • keeping in touch with family and friends during this challenging time whilst visiting is restricted

We are non-clinical so unable to offer counselling, diagnosis or any detailed medical information. However, we can put you in contact with the right services.

Available: Monday to Friday, 9am to 5pm
Call: +44 (0) 1534 443515
Email: PALS@health.gov.je

Keeping you connected

We realise that this will be very difficult for patients and their friends and loved-ones alike. Visitor restrictions are under constant review and we are keen to remove them as soon as we can.

In the meantime, our PALS service has prioritised keeping patients in touch with their loved ones from the comfort of home or Hospital bed through the use of technology. We also provide a drop-off service for patients' belongings.

Video calls

We can provide access to, and support in, the use of Hospital mobile tablets or hand-held communication devices. We use an app called Starleaf for video calls between patients and their family and friends.

Instructions for installing the Starleaf app on your device

Share a message

Another way we can help to bring you closer is to enable you to share a message and/or a photo with your loved ones. Simply send an email with your message and/or photo to PALS@health.gov.je. All messages will be printed and taken to the ward. Photos are also printed and put at the patient's bedside, where possible.

Belongings to loved ones

Getting belongings to loved ones is a service we are providing in response to Covid-19. Relatives can drop off a single bag and will need to book this with the PALS team who will provide further details. Email PALS@health.gov.je

Information for visiting at end of life

HCS Spiritual care service

Our team is here to support you whatever your background or belief. Your need may be faith specific, or you may simply need someone who has time to listen and help you understand and make sense of what is happening to you.

If you have a prayer request, ask a staff member and they can then pass on the request to the chaplain. You can also make your request by phone. Leave a message and someone will get back to you. 

If you need a prayer item such as a cross, bible and meditations these are available in the chapel/prayer room at the general hospital, or we can send them to the ward.

Telephone conversations and prayers are also available with chaplains via switchboard.

Available: Monday to Sunday

Call: +44 (0) 1534 442000 (switchboard to request a chaplain)

Or +44 (0) 1534 442377 (leave a message and we will return your call)

More information on the Hospital chaplaincy

Other Government of Jersey support services during COVID-19

Share your feedback

How was your experience?

The 'MyExpereience' survey is about giving you the opportunity to provide quick feedback on your care and treatment experience.

You can tell us what is going well and what can be improved so that we can take your views into account.

The 'MyExperience' survey will only take a few minutes to complete and is anonymous.

We value your feedback

If you would like to provide feedback or raise a concern, there are several options available to you.

We recommend speaking to a nurse in charge/ senior member of staff first. They may be able to resolve your concerns quickly.

If you would prefer to speak to somebody not connected to the department, you can contact our Patient experience team who can support you in raising concerns or making a complaint.

You can do this by contacting

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