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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Protecting yourself and others from coronavirus

Wash your hands

Washing your hands with soap and water for at least 20 seconds, or using hand sanitiser (with 60 to 70% alcohol content) when soap and water are not available, regularly throughout the day will reduce the risk of catching or passing on the virus.

To help break the chain of transmission of COVID-19, you should wash your hands at the following times:

  • when you blow your nose, cough or sneeze
  • before leaving your home
  • after visiting a public space, including public transportation, shops and places of worship
  • after touching surfaces outside of the home, including money
  • before, during and after caring for a sick person
  • before and after eating
  • after touching or hugging someone from outside your household
  • each time you return home, after being out.

Do not touch your face, eyes, nose or mouth unless you have washed hands or used sanitiser.

Catch coughs and sneezes in a tissue

Catch your cough or sneeze in a tissue, bin it and wash your hands. If you don't have a tissue, cough into your elbow and avoid touching your face.

Clean and disinfect objects and surfaces

Clean and disinfect objects and surfaces, especially toilet facilities. Assume all surfaces are potentially infectious unless you are certain they have just been disinfected.

Wear a mask or mouth and nose covering

Masks and mouth and nose coverings are mandatory in several enclosed public spaces such as shops and on public transport, for staff and customers.

Masks are strongly recommended in all indoor spaces outside your own home, when standing in queues outdoors while awaiting entry to indoor premises, and during any journey or ride sharing inside a private vehicle which includes people from different households.

A mask is not a substitute for strict physical distancing or good hand and respiratory hygiene.

Masks or nose and mouth coverings should not be used by children younger than 2 years or anyone who has trouble breathing or who would not be able to remove the mask themselves.

Physical distancing

Where possible, you should maintain a physical distance of 2 metres (always a minimum of 1 metre) from anyone you don't live with.

It's important everyone is able to enjoy social interaction, but maintain physical distance to help limit the spread of coronavirus. Anyone can catch COVID-19 and anyone can spread it.

Call the helpline if you have one of the three main symptoms of COVID-19

If you have at least one of the main symptoms of COVID-19, stay or go home immediately and call the Helpline on freephone 0800 735 5566.

Guidance for people at higher risk regarding coronavirus

For people with certain medical conditions, and people of older ages, the risk of severe illness is greater if infected with COVID-19.

As of 1 December, people over the age of 70 were added to the group of Islanders considered to be at high risk. This group are now advised to avoid spending time indoors with anyone outside their household, other than a small, consistent number of close family or friends.

If you've received a letter from your GP identifying you as being at high risk, you're still encouraged to undertake outdoor leisure or recreational activities where you can physically distance from those you do not live with, and carefully follow the key public health messages.

You should continue to undertake work from home where this is possible but going out to work is currently not recommended, unless for example, you work alone and do not need to take public transport to travel to your workplace. 

Shielding those at higher risk from coronavirus gives the full guidance, and further resources and support for Islanders at high risk, as well as those at moderate risk.


Coronavirus helpline

If you have at least one of the main symptoms of coronavirus, you and your household should isolate immediately and call the helpline on freephone 0800 735 5566.

Emergencies only

For emergencies only, including difficulty breathing call 999.

Further support

There is support available to you through 'Connect Me' for ideas on how stay connected and active, as well as support with your mental and emotional wellbeing, family concerns or support that's needed for children and young people, or practical needs around having shopping delivered, or financial support.

To find out what support is available you can:

  • visit the Connect Me webpage
  • phone the coronavirus helpline on freephone 0800 735 5566 and ask for 'Connect Me'
  • call your Parish Hall and ask about 'Connect Me'
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