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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Advice for businesses

Reconnection roadmap

As we move forwards with our progress on reconnection, it is important that the Island continues taking a cautious and staged approach. The aim is to avoid restricting activities and freedoms.

View the reconnection roadmap

Advice for all businesses

Guiding principles for all businesses and activities

This guidance supports all businesses and organisations in identifying how they can adapt their practices to significantly increase safety for staff and customers in the face of COVID-19.

The guidance is split into 2 sections. Firstly, this 'Advice for all businesses' section which is the core guidance that all businesses that are operating should adhere to and secondly, sector specific guidance for particular business activities.

Covid Safe Team

To assist the Government’s phased plan for reconnection, a new Covid Safe Team has been formed to work directly with businesses to help with their safe re-opening and give ongoing support.

The team will be available, to help businesses in managing the potential impact of any positive cases within their workforce. The team will offer advice on business continuity and what actions Contact Tracing will take if there is a confirmed case of Covid-19 within the workplace. They will also be able to help with Covid Safe Checklists and provide guidance and feedback.

The importance of effective management of positive cases is critical to helping keep businesses open and provides reassurance to both staff and customers that the outlet is operating safely.

To book a visit email the Covid Support team.

We may also request feedback from the visited businesses in the form of a short questionnaire. This will help the team understand if the service they are providing is useful and if any improvements need to be made. 

Data protection

COVID Safe checks are carried out by the Contact Tracing, Monitoring and Enforcement Team. These visits provide you with an opportunity to discuss any issues you may be experiencing when complying with the COVID Guidelines. They allow us to review the measures you have in place for protecting your staff and customers and to assist you in complying with the Law and following the guidance.

Officers may contact your business in order to arrange a visit, but if you know you are already experiencing problems with meeting the guidelines you may wish to call them to ask for assistance. You can do this by emailing the Covid Safe Team.

During the visit, officers will make a record on how well you are doing and they will enter their findings into the Integrated Public Health Register, (IPHR) which is the system used by Government to record the majority of the Island’s Covid related data. The information collected will be used to risk assess your business so that officers can determine whether you need more support to meet the guidelines and schedule further visits.

A principle contact name for the business will be recorded in the IPHR together with their contact details so that officers know who to speak to in order to arrange any follow ups or who to send further guidance and advice to. Further details on how this personal data will be used are set out in the coronavirus privacy notice.

After the visit has taken place you will be sent a questionnaire to complete and return. The questionnaire will ask for feedback on how the visit went and it will cover things such as how useful the visit was to you and your business, as well as including other feedback questions. Completion of the questionnaire is entirely voluntary and completely anonymous. You will not have to provide your business details or the name of a principle business contact. The feedback that you provide will help the Team understand if the services they are providing are useful and if there are any improvements they need to make.

Working from home

Businesses are advised to continue to allow working from home where it is possible and appropriate to do so. Indoor businesses can begin to step down working from home as the default operating model and resume indoor shared space working if they choose to do so.

We strongly recommend retaining as many mitigation measures as possible within the workplace and increasing the number of staff working indoors gently over time. This is to ensure that should transmission occur within a shared workplace the impact on both wider transmission to the community, and business continuity is reduced. Key principles for doing so would include the following:

  • slowly increasing the number of staff in the workplace over time
  • reduce the number of staff in the workplace (or areas of workplaces) at any given time including reducing numbers allowed in communal areas such as break rooms
  • reducing the number of in-person interactions between staff members and customers

Consider flexible hours, team rotas and other methods to spread staff apart during a working day.

Consider split working with half the week spent working from home and other within a shared workplace if able to do so.

Risk assessments safety plans

Every business or organisation opening during the COVID-19 pandemic should plan in advance how they are going to reduce the risk of spreading the virus during the course of operating. This includes undertaking a risk assessment that is bespoke to your work environment, practices and services that you provide. Your risk assessment and plans for continuing business activity should respond to this public health advice for all business and the advice for your sector, and address how you will continue to meet the obligations set out in the Health and Safety at Work (Jersey) Law 1989, in all respects.

Businesses have 2 critical areas to consider:

  • protection of staff and their families
  • protection of customers and their families

It is important to engage your staff in how to reduce risk. Their involvement and commitment will be key to reducing risk for everyone. Before a business opens, staff will need to understand how to minimise the risk of the spread of COVID-19 and be provided with training where appropriate. Organisations should have a written plan and risk assessment and share it with staff.

This plan should consider the core guidance that applies to all businesses as well as the industry specific advice which will be relevant to your particular business operations.

All employers should encourage and support staff to follow the advice on protecting yourself and others against COVID-19. This includes:

  • wash your hands or use sanitising gel (with 60-70% alcohol content)
  • avoid touching your face
  • catch your cough or sneeze in a tissue, bin it and wash your hands
  • clean surfaces and shared toilets regularly
  • wearing face masks in line with the guidance
  • if you have COVID-19 symptoms, stay or go home immediately and call the Helpline on 0800 735 5566

Businesses are also reminded that all existing legislation and regulations that apply to their operations remain in place. This includes, for example, Health and Safety at Work, planning and building control, environmental health, licensing requirements etc.

Posters on COVID-19 to print and display

Symptoms

If any member of staff reports feeling unwell with symptoms of COVID-19, they must not be permitted onto your premises, and if possible should not travel to their place of work.

They should follow isolation guidance and phone the coronavirus helpline on 0800 735 5566. They may be entitled to COVID-19 specific sickness benefit.

You should establish procedures as to what to do if a member of staff or a customer becomes unwell on the premises, to ensure isolation from others as soon as possible. This should include a log of the date and time of the occurrence, should contact tracing become necessary.

First aid during COVID-19

You should have a first aid plan in place in case a customer or employee develops symptoms during their time on the premises, and also should anyone require first aid during the pandemic.

You should refer to Health and Safety inspectorate advice on carrying out first aid.

Hand washing

Staff should be encouraged and supported to wash their hands in the following circumstances:

  • on arrival at work
  • after touching hand contact surfaces such as handrails, door handles, light switches
  • after using the toilet or going into the toilet areas
  • after touching their face, sneezing or coughing
  • after smoking
  • after handling and opening packaging, money, receipts, and cleaning supplies
  • after removing gloves and before putting on new ones
  • after touching rubbish

Staffing during COVID-19

Employers are strongly encouraged to be flexible in recognition of the risks and constraints the pandemic is imposing on workers and their families. Employers are encouraged to consider if any staff are at risk of serious complications of COVID-19, or live with someone who is, or if they have childcare challenges.

Staff vulnerable to COVID-19

Employers should refer to information on shielding for a list of those conditions that put someone at higher risk of severe illness from COVID-19, and for relevant public health advice for this group.

Economic support

There is economic support available for both businesses and workers.

Government support for businesses

Coronavirus Financial Support brief information and guidance for employees

Protect customers, workers and their families

Ensure that you enable everyone to follow the public health guidance.

You should consider what measures you can take to help everyone on your premises, or engaging with your business to follow public health advice. This should include staff, customers and any other permitted visitors.

It is important to make it easy for people to comply.

Physical distancing in the workplace

You should have a strategy in place to support physical distancing of 2 metres where possible, but always a minimum of 1 metre between everyone on your premises including staff, customers and any other permitted visitors, wherever possible. As well as preventing transmission this will also ensure business continuity as being within a 2 metre distance for a time of 15 minutes or more remains a key principle used in Contact Tracing.

Measures to do this will depend on your business operations but might include:

  • limiting the numbers of staff or customers allowed on the premises or part of the premises at any one time
  • introducing a by appointment or reservation only service
  • taking orders and payment over the phone for pick up or delivery only to reduce the time spent on the premises
  • marking out walkways to control the flow of pedestrian movement and if possible, designate one-way entrances and exits.
  • minimise and control customers queuing for services or using toilet facilities if open
  • reducing or spacing out the number of tables, workstations and seating areas
  • changing working patterns (for example, staff restocking shelves when the shop is closed to customers)
  • signage and posters can be put in place to support physical distancing and hygiene
  • think about how to maintain physical distancing when deliveries are made to your premises
  • schedule deliveries to avoid crowding in delivery areas and consider non-contact stock deliveries
  • consider how staff security checks can be managed while maintaining physical distancing if these are carried out
  • staff who go outside the premises for a break should maintain physical distancing while doing so

Where a physical distance of 2 metres is not possible

Workplaces are required to undertake a documented risk assessment and should adhere to physical distancing wherever possible.

In some business and sectors there may be some situations where 2 metres will not always be possible or practical either between co-workers or between staff and their clients. For example, those working in kitchens, those operating heavy equipment or carrying out manual labour, those that are required to travel in the same vehicle as co-workers, or those undertaking work that involves close contact with customers, such as healthcare professionals or beauticians / hairdressers.

In these instances, the 2 metre physical distancing guide should be used as best practice. Every effort must be made where possible to observe the distance during work, and when travelling to and from work but this might not always be possible.

Such workers must have in place additional mitigation measures, such as the wearing of masks or shields or working behind Perspex screens where appropriate. They must strictly follow rigorous hygiene procedures, especially when returning home for the day. It is particularly important that employees working in this way must not come to work if they develop any of the COVID-19 symptoms and must ensure that their clients do not either.

For those that need to work with colleagues at a distance of less than 2 metres, consistent work teams must be created so that the number of people you have close contact with is limited.

Sanitising hands

Customers should be encouraged to sanitise their hands upon arrival at a business premises.

Hand sanitiser (with 60-70% alcohol content) should be placed at entrances with a sign asking customers to use it before entering.

Those with skin conditions that mean they cannot use sanitiser should have their own single use disposable gloves and wear these.

Contactless payments

Businesses are asked to strongly encourage customers to pre-pay over the phone or pay using contactless payment methods wherever possible. It may be necessary to split the bill into multiple payments to facilitate this.

If another form of payment is required, provide enough disposable gloves for staff to be able to change them regularly, and staff should be advised to wash their hands before putting on a new pair.

Deliveries

When making deliveries:

  • follow the guidance for working in vehicles
  • maintain a physical distance of 2 metres between staff, and between staff and customers wherever possible
  • explain to customers how the delivery will work by phone or email in advance
  • take payment in advance of delivery wherever possible
  • if a handheld device is used do not hand it to a customer; instead ask the customer to stand back, place it on a convenient spot before stepping away, allow the customer to complete the transaction; the customer should then step back to allow collection of the handheld device. The device should be cleaned before and after each transaction
  • avoid cash where possible
  • where a delivery won't fit through a letterbox, place it at the customer's door, or in an outdoor location. Knock on the door, and step aside to a safe distance while the customer retrieves their item or confirms delivery
  • where proof of receipt is required, consider enabling the delivery staff to log the name of the person accepting the item on their behalf
  • where possible, the customer should take receipt of a delivery outside and transport the item into their home themselves. If delivery staff need to enter a house to deliver an item they should use the external door nearest to the final indoor location. Householders should stay at least 2 metres away, or ideally in another room. The delivery workers should leave promptly
  • delivery workers should not enter a household where anyone is isolating for confirmed or suspected COVID-19. Ensure delivery workers know they can abort a delivery and reschedule if they believe that entering a home could be a risk to them or the customer
  • all workers should be able to wash their hands with alcohol-based hand sanitiser (with 60 to 70% alcohol content) before and after each delivery. They should also aim to wash their hands with soap and water periodically during the day
  • from 30 January 2021, delivery staff must by law wear masks when entering retail premises and are strongly recommended to wear masks when entering any other premises to deliver or collect goods

Personal Protective Equipment (PPE)

The evidence shows that using PPE in lower risk situations only has a minimal reduction of risk. PPE use is therefore reserved for known higher-risk situations, ensuring that workers who most need it can be protected appropriately to the level of risk they face.  The business guidance reflects this, with PPE only referred to in sector specific guidance for dentists and registered health professions and services.

PPE for clinical settings, for example gloves, gowns and facemasks are designed to protect staff from infection risks. The people most at risk of COVID-19 infection are those who are in close contact within a 2 metre distance for a time of 15 minutes or more, of someone who has tested positive or who is suspected of having COVID-19.

When managing the risk of COVID-19, additional PPE beyond what you usually wear is not beneficial. This is because COVID-19 is a different type of risk to the risks you normally face in a workplace, and needs to be managed through maintaining a safe distance, hygiene and fixed teams or partnering, not through the use of PPE.

There is also routine PPE, which protects the user against health or safety risks at work. It can include items such as safety helmets, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses. It also includes respiratory protective equipment, such as face masks. Where you are already using PPE in your work activity to protect against non-COVID-19 risks, you should continue to do so.

If you work in health care and your work requires you to come into close contact with a confirmed COVID-19 case or someone who is symptomatic, for example in the case of home care, then you should follow the PPE guidance for healthcare professionals.

Face coverings and masks

All islanders over the age of 12 who are able to do so must wear a suitable mask when inside the following public places:

  • inside all shops and supermarkets including pharmacies, banks, post offices, petrol stations, inside covered indoor markets, auction houses and betting agents
  • when using public and private-hire transport, including in buses and taxis, inside the bus station and when inside the airport or harbour. Masks are strongly recommended when inside covered bus / taxi shelters
  • inside healthcare settings such as hospitals, GP surgeries, dental surgeries, other health clinics and allied health services
  • when visiting residential care homes
  • when using close-contact services such as hairdressers, beauty salons, nail bars, sports and massage therapies, piercing and tattoo parlours, cosmetics and beauty therapies, wellness therapies, and any similar settings which would normally involves close personal contact
  • inside hospitality settings that serve food or drink (masks can be removed when seated at a table)
  • in libraries, museums, and other indoor visitor attractions
  • by greeters, bar staff, waiting staff, baristas within restaurants, bars, cafes and any other member of staff who interacts with customers in a setting which serves food and drink
  • by any person who enters retail premises to perform work duties (for example cleaning, maintenance, repair, or delivery staff)

Staff face and nose coverings

To ensure both the protection of staff and customers and to prevent a staff member from unknowingly infecting multiple customers throughout a working day staff must by law wear masks or visors when working with customers or when in a shared space used by customers or visitors in the following workplaces:

  • retail shops including markets
  • food and drink
  • accommodation
  • libraries, museums, and other indoor visitor attractions
  • public service vehicles (except where doing so would make driving unsafe)
  • during driving lessons (except where doing so would make driving unsafe)

In addition, it is mandatory for staff working in retail, food and drink, and accommodation premises to wear a mask or visor when in the presence of non-staff who are on the premises for work related purposes (such as but not limited to delivery, maintenance, cleaners or catering staff).

Staff working in a mandated area who are unable to wear a mask or a visor cannot be exempt and should be offered alternative work away from customers or workers from different workforces. This is to protect themselves and others. If staff cannot be offered alterative work away from customers or workers from a different workforce then they cannot work in this environment.

Masks are strongly recommended in all indoor settings, and especially when a physical distance of 2 metres cannot be maintained.

Three layer cloth masks made from different materials are recommended for use by staff although clear face shields may be preferred if worn for long periods of time, to reduce mask handling or for comfort or communication. Clear face shields / visors also aid lip-reading and overall communication when compared to cloth masks.

To further reduce transmission risks you may want to consider wearing both a mask and visor together if this can be tolerated.

More information on masks or mouth and nose coverings

Collecting contact information

The Covid-19 (Workplace Restrictions)(Jersey) Order 2020  place a legal requirement on some business and workplace to collect contact details from customers / visitors aged 12 or over.  These are generally businesses whose activities have the potential for anyone to be within 2 metres of someone else for longer than 15 minutes and includes accommodation providers.

Background

Contact tracing has a vital role to play in Jersey's COVID-19 strategy to both minimise transmission and contain the spread of the disease, enabling organisations to remain open and protect the general public.

Following the relaxation of measures allowing the reopening of organisations, the number of direct contact social interactions that individuals have has increased. The risk of COIVD-19 transmission increases when people come into direct contact within 2 metres for longer than 15 minutes.

Contact tracing allows us to identify those that are at the highest risk of having caught the virus from a person who has been confirmed as having COVID-19 through a positive COVID1-19 PCR test. The contact tracing process only starts when there has been a confirmed case of COVID-19 established through a positive test.

The collection of simple contact information from customers allows the contact tracing team to help protect others who have been in close contact with someone who is a confirmed case of COVID-19 through the track and trace process.

The Jersey Office of the Information Commissioner (JOIC) has published a checklist for organisations called Track and Trace Personal Information which sets out how organisations can navigate their legal responsibilities in collecting personal data to assist Government with track and trace of COVID-19.

It is important that you read the checklists even if you already collect information from customers for other purposes.

Collecting data for the purpose of contact tracing

Upon arrival, you must:

  1. collect customers' contact details
  2. explain why you are doing so; and
  3. provide them with the information required by the Data Protection (Jersey) Law 2018.

See the guidance published by the JOIC if you are not sure how to do this.

You must ask them to provide the following information as needed by the contact tracing team:

  • full name
  • mobile contact number
  • date and time of arrival
  • area where seated when zoned layout is in place

No further information is needed for track and trace, so do not collect any further details, or provide any extra data you may have to the government in the case of a request for data.

You are not responsible for the accuracy of the data collected.

You must not use the information you have collected for track and trace purposes for another business purpose, for example marketing communication. You cannot use information collected for one specific purpose for something entirely different.

Contact tracing posters for print

What to tell the customer

You must be clear, open, and honest with people about why you are collecting their data, who you will be sharing it with and how long you will keep it. In this case, the collection of customer data is for a contact tracing scheme, so you need to make this clear to people.

Collecting customer contact details may already be standard practice for your organisation, but the purpose of collecting this particular information is wider than managing bookings or similar, and there are greater implications should an outbreak occur. You need to explain this to people.

You must consider appropriate methods of communicating this message, including an update to your Privacy Notice.

For example, you could provide information over the phone, you could put signs up on site, direct people to further information online, or simply tell them when they arrive. You may also wish to put an information sheet together.

Whichever method you choose to allow customers to understand how their customer information will be used, make sure you include at least the following:

  • Personal details collected for the purpose of the government contact tracing scheme, will be held for 21 days and passed onto the government when requested to do so. The organisation will destroy any data after a 21 day period. The government may contact you if necessary for the purpose of the contact tracing scheme.
  • Customer information collected will not be used for any other purposes than contact tracing by the Government of Jersey, in the event of a positive test for Covid-19. It will not be used for other purposes such as marketing.
  • Customer Information requested by the contact tracing team will only be used for the purposes of contact tracing. If requested, it will be kept securely on Government of Jersey systems and processed in accordance with the Government of Jersey coronavirus (COVID-19): privacy notice.
  • The condition for processing that you are using (as detailed below)

Refer to the guidance published by the JOIC for details.

Conditions for processing

Whenever you collect, store, or use personal data in any way, you need to have a specific reason for this collection, as set out in Schedule 2 of the Data Protection (Jersey) Law 2018.

Because this government guidance is stating that you must ask all people attending your premises if they are willing to provide their information for track and trace purposes (but you can't force them to provide this information), the condition for processing personal data that allows you to do so is likely to be one of the following:

Legitimate interests

This is likely to be the most applicable condition if you are a private organisation. This condition recognises that collecting the data is likely to be in the interests of the individual, the organisation, and the public health efforts to tackle COVID-19, as long as individuals' rights are protected and data protection principles are followed.

Consent

Most organisations will not need to rely on consent, but there are some notable exceptions where the information you are collecting could reveal something sensitive about the person involved. In Data Protection law, this is called Special Category Data and it means you need to treat it particularly carefully. It includes racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as data concerning health, data concerning a natural person's sex life or sexual orientation; or data relating to a natural person's criminal record or alleged criminal activity. In this scenario, we suggest using consent if you are logging details in places of worship, for example or if you provide a service to small groups or on a one-to one basis. That's because the information you may be asked to share may only apply to one or two people.

If you do need to use consent as your basis, please go to the JOIC guidance for details on how to make sure this is appropriately gathered and recorded.

However, you should not use consent as your condition for processing where there is an alternative, for example, legitimate interests as detailed above.

Refer to the guidance published by the JOIC for details.

Looking after customer information

You may already be collecting data for other purposes such as table reservations, for example. The information you are collecting for the track and trace initiative is a different purpose, so you should treat this information separately. Similarly, it is important that the data collected for track and trace purposes is not used for any other purpose than to provide it to the Government when requested. You should not, for example, ask customers if they will also consent to the data being provided to be used for marketing communications. Further understanding of this is available from the JOIC.

You are responsible for ensuring that the personal data you hold is kept securely. That includes making sure paper records are physically safe, as well as securing electronic data. You must also have rules and staff training in place to make sure information isn't lost, stolen or destroyed. These measures will vary depending on how you hold this information.

  • Staff members must be briefed on what they should and shouldn't do with the customer information they are collecting. You need to ensure they understand that the data is confidential and for the purposes of contact tracing only, and that it is a breach of the Data Protection (Jersey) Law 2018 to misuse personal data.
  • Customer information you collect, on paper or electronically, should be kept for 21 days. After this period, you must ensure it is securely destroyed. A daily procedure designated to an appropriate staff member may help you with this.
  • The data collected must be kept securely and should not be accessible to anyone who doesn't have a reason associated with contact tracing to see it. Basic measures include:
  • Do not use an open sign-in book where customer details are visible to everyone – each customer (or lead of group of customers) should complete a separate form or provide their details in a manner that would not allow others to see them.
  • Keep any paper records in a safe place, with measures to prevent malicious access (eg locked doors, safes, CCTV).
  • Consider which members of staff need access to the records and limit access to those staff.
  • Do not store contact tracing records in an accessible, unsecured file.
  • Where using an electronic solution, check your approach to cyber security and do your due diligence on the supplier.
  • When deleting or disposing of the records, do so securely (eg shredding paper documents as opposed to disposing them in public refuse bins, and ensuring permanent deletion of electronic files).

Cleaning premises and equipment

To prevent the risk of viral spread on surfaces, it is essential that normal cleaning regimes are enhanced, and the frequency increased.

General cleaning

There should be particular emphasis on surfaces that are regularly touched by staff and customers, for example:

  • door handles
  • switches
  • stairway railings if present and lift buttons
  • store rooms
  • tills
  • trolleys and baskets – especial attention being given to touch points
  • shelving units
  • checkout counters
  • any equipment that must be shared between workers or members of the public

Normal cleaning products should be sufficient to kill COVID-19. The use of cleaning chemicals which are in compliance with EN14476 (viricidal properties) are encouraged where possible, as recommended by Environmental Health. When using any cleaning or disinfecting products always read the accompanying label before use and follow the instructions accordingly.

Disposable cloths should be disposed of as appropriate, or if using reusables, these should be regularly washed at a high temperature.

Cleaning of toilet facilities

Toilet hygiene is extremely important to prevent spread of COVID-19.

Designate at least one toilet as available only for staff use to minimise the risk of cross contamination.

COVID-19 handwashing guidance posters should be clearly displayed in all toilet environments.

All toilet facilities provided by businesses for customers should be cleaned as guided twice a day and at any time required following 1 hourly checks.

COVID-19 toilet cleaning guidelines:

  • when cleaning toilet facilities, wear household rubber gloves that are reserved for this purpose and a disposable plastic apron
  • disinfect by wiping down the toilet door handle, wash hand basin taps and toilet flush handle with a disposable cloth dampened with 0.1% bleach solution
  • make sure all areas touched by hands are cleaned as these are the areas most likely to be contaminated
  • clean the toilet bowl using a toilet brush and 0.1% bleach solution and rinse the brush by flushing the toilet
  • always flush the toilet with the seat and lid down to prevent splashing
  • use disposable cloths or paper roll and disposable mop heads, to clean all hard surfaces, floors, chairs, door handles and sanitary fittings
  • avoid creating splashes when cleaning
  • any cloths and mop heads used within the toilet area must be disposed of securely tied in waste bags and placed in a covered bin

Communal showers and changing rooms

Showers/changing rooms for use by the public and staff can now reopen. 

Additional hygiene and control measures are followed to ensure this risk of virus transmission is minimised. 

Normal cleaning frequencies will need to be increased depending on how often the facilities are used. For example, if there is a high level of usage, the normal cleaning frequency should be doubled. This will need to be on a case-by-case decision as cleaning frequencies may vary throughout the day depending on the number of users of the facilities. Hard surfaces that are touched frequently (for example door handles, grab rails, etc.) should also be cleaned more frequently in addition to standard cleaning protocols.  

In addition to increasing the frequency of cleaning by the organisation, each person using a shower should be encouraged to clean the shower and changing area they have used immediately after use.

Venues with shared showers, washing and changing facilities should follow the following guidance:

  • introduce staggered start and finish times to reduce congestion and contact at all times 
  • based on the size of each facility, determine how many people can use it at any one time to maintain a distance of one metre 
  • introduce enhanced cleaning of all facilities throughout the day and at the end of each day
  • cleaning should include all areas likely touched by hand including sinks, shower trays and shower curtains. Tiles and grouting should also be regularly cleaned and checked for condition
  • users should be asked to clean the shower and changing area they have used after use 
  • any showers that do not appear to have been used for a while should be left to run with hot water before use 
  • provide disposable: cleaning cloths, gloves and aprons and ensure they are always available to use by those using showers 
  • provide a cleaning solution for those using showers to use. The standard disinfectant used within the organisation should be checked to ensure that it is effective against enveloped viruses. If not, consider providing a solution consisting of either: a combined detergent disinfectant solution at a dilution of 1,000 parts per million available chlorine OR a household detergent followed by disinfectant (1,000 parts per million available chlorine)
  • provide suitable and sufficient rubbish bins in shower areas with regular removal and disposal
  • a customer notice should be displayed for users explaining the enhanced cleaning regime and cleaning/monitoring times with a staff checklist for completion and information. The notice should also inform users to carry out the following hygiene/cleaning requirements.

Guidelines for those using shared showers and sinks:

  • after you have finished using the shower/changing or sink area you should clean the areas you have come into contact with using the materials provided
  • let the shower or taps run for 30 seconds after use prior to cleaning 
  • when cleaning showers and sinks wear disposable gloves and a disposable plastic apron 
  • disinfect by wiping down the shower door handles (inside and out), shower controls and any other surfaces touched by hand with a disposable cloth dampened with the cleaning solution provided
  • avoid creating splashes when cleaning 
  • dispose of used cloths and materials accordingly in the bins provided
  • report any issues immediately to the management of the facilities

It is important to undertake a risk assessment for Legionnaires disease in relation to the water systems on site including showers.

Clothing and soft furnishings

There is some evidence that the virus can remain active on fabric for a few days.

  • where soft furnishings are not necessary, you should consider their removal
  • if necessary soft furnishings have removable covers, these should be washed regularly
  • if employees are working with people from outside their household, they should be encouraged to wash their clothes regularly

Managing waste

All waste should be stored securely and disposed of through your normal waste collections.

Legionella risk in water systems and HVAC maintenance

All businesses reopening following a period of closure must take the appropriate action – before they open - to ensure the safety of their water supplies and eliminate the risk of exposure to legionella bacteria. If your building has been closed or had reduced occupancy during the COVID-19 outbreak, water system stagnation may have occurred due to lack of use, increasing the risks of Legionnaire's disease.

The steps that you will need to take will depend on how you have been managing and controlling the risk during the period of closure. If you have continued with a robust legionella management system in accordance with your written scheme throughout this period, then you may not need to take any further steps before reopening. Where no additional action has been taken or, you are concerned about whether the steps you have taken are adequate, it is essential that you do not put your water systems back into use without making it sure it is safe to do so.

You should make sure you've taken all necessary steps to flush your hot and cold-water systems including:

  • all hot and cold-water taps
  • shower heads
  • other known deadheads as identified in your legionella plan

If the premises have been closed you must risk assess how to undertake the flushing, with consideration given to testing.

Air conditioning units are not considered to contribute to the spread of COVID-19 if operated correctly. Before using your unit ensure:

  • it is within maintenance requirements
  • there is sufficient external fresh air access to the system
  • you upgrade filters in air conditioning systems to the highest compatible with that model
  • control airflow directions in a building to move from clean to less clean
  • if using a fan, rather than HVAC system reduce rotation to minimise air flow

All businesses are strongly advised to read and act on the advice published by the Health and Safety Inspectorate to ensure you are legionella ready when resuming your business activity.

Ventilation

Settings that do not have mechanical ventilation

It is recognised that it will not be practical to have windows and doors open over the winter months. Where possible settings should consider opening windows and doors for short periods of time to aid air exchange. For example, at the end of each day when staff and customers are not present and before cleaning commences Fan circulation may assist with air exchange.

Settings that do have mechanical ventilation

Summary of the Chartered Institution of Building Services Engineers (CIBSE) key actions

  • understand your ventilation system
  • run your ventilation at higher volume flow rate; this may require changes to CO2 set points (for both mechanical ventilation and automated windows)
  • avoid recirculation/transfer of air from one room to another unless this is the only way of providing adequately high ventilation to all occupied rooms
  • recirculation of air within a single room where this is complemented by an outdoor air supply is acceptable (this helps enable more fresh air to be provided, get more fresh air to all occupants, and it can make an environment more comfortable)
  • if applicable enthalpy (thermal) wheels should be switched off, but the pressure difference will need to be maintained between supply and extract to minimise any leakage flow from the extract to supply side

Why indoor ventilation is important to reduce COVID-19 cases

Building ventilation is always an important part of a healthy building environment as it ensures that a steady stream of outside air is brought into the building whilst stale air is exhausted. Stale air includes bioeffluents (body odours and exhaled breath), airborne pollutants (such as smells from cleaning products and furniture), amongst others. Ventilation is also a very important way of diluting any airborne pathogens and there is good evidence that demonstrates room occupants are more at risk of catching an illness in a poorly ventilated room than in a well-ventilated room. This is because in a poorly ventilated room occupants are exposed to a higher concentration of airborne pathogens, and the risk will increase with a greater amount of time spent in such an environment.

The risk of airborne infection to the individual can therefore be reduced by:

  • reducing time spent in the location
  • reducing airborne exposure concentration of infectious material
  • reducing risk of contact spread through regular handwashing, surface cleaning and reducing deposition of infectious particles.

Ventilation rate and effectiveness play a role in both airborne exposure and deposition rates. The risk for COVID-19 transmission will be from asymptomatic or pre-symptomatic individuals who occupy a building without knowledge that they are shedding viral particles. Current government advice should be consulted with regards to reducing risks posed by symptomatic individuals.

Evidence shows that SARS-CoV2, the virus which causes COVID-19, can spread by very small particles called aerosols that are released by an infected person when they cough, sneeze, talk and breathe, as well as the larger droplets that are released. Larger droplets will fall by gravity and influences physical distancing measures which are in place to reduce spread. However, the fine aerosols can remain airborne for several hours.

Although it can be difficult to definitively prove airborne transmission, our knowledge of other similar viruses and the emerging evidence showing high rates of infection in poorly ventilated rooms suggests that we should consider this as a potential transmission route and undertake measures to reduce that risk. These small droplets may be breathed in and cause infection.

As our understanding of the significance of the various transmission routes of SARS-CoV2 develops, we recommend increasing the rate of supply of outside air to occupants wherever it is practical as a pre-cautionary measure. This is particularly important in poorly ventilated areas. Increasing the ventilation rate helps dilute any airborne contamination and reduces the risk of exposure for building users.

Natural ventilation, for example, airflow through windows, doors, wind catchers and other vents should be maximised wherever possible.

The following steps are recommended:

Systems do not recycle internal air in buildings used by the public

This is recommended to avoid central recirculation to prevent the risk of airborne transmission and recirculation of airborne viral particles in the building.

Recirculation/transfer of air from one room to another should be avoided unless this is the only way of providing adequate ventilation to all occupied rooms.

In rooms and zones where there is no direct supply of outside air then consideration should be given to prohibiting access to these spaces by building users.

Systems are properly maintained and effective filters are used

No changes are needed to normal duct cleaning and maintenance procedures.

It is not necessary to change existing outdoor air filters; they should be changed in line with the standard maintenance regime requirement.

Standard filters do not normally filter out particles with viruses effectively since they have standard efficiencies (G4/M5 or ISO coarse/ePM10 filter class) rather than HEPA efficiencies. HEPA filters should only be used where the system has been designed for HEPA use, otherwise there is a high possibility of air leaking around the HEPA filter rendering the air filtration inefficient or reducing the rate of supply of fresh air through increased resistance.

If you are considering making changes contact Building Control and Planning. Technical Guidance Document Part 5 under the Building Bye-Laws (Jersey) 2007 covers ventilation and therefore permission may be required or there may be restrictions on what systems can be used.

You can also get expert advice from mechanical and electrical consultants in Jersey:

  • BGT
  • Ennis
  • Hartigans
  • Henderson Green
  • Jersey Energy

Signage

You may wish to use Government of Jersey signage in your workplace to support the public health measure. Alternatively, you may wish to create your own. To help you in doing so, we have published print ready versions of our posters.

Gatherings and events

The gatherings and events guidance applies to all business activities and should be read and specifically included within your risk assessment.

Music

Live and recorded music in all settings is permitted. However, in indoor settings where food or drink are sold or consumed, and where there are audiences or others present, e.g. in a restaurant, bar, or wedding reception, the volume should be kept low (i.e. limited to ambient background music). This is to avoid people speaking loudly or shouting, in order to heard above one another, or being encouraged to sing along, as this increases the risk of infectious droplets being spread.

The need for lower volume does not apply in outdoor settings, or in indoor settings where the audience is not likely to talk louder to be heard above the performance (for example because they are attending for the main purpose of observing a performance). This could be for example in a theatre or orchestra performance and is usually where food and/or drink is not sold or consumed while people are spectating.

Any spectators or audiences of music in both outdoor and indoor settings should be seated only at stage 6 of the reconnection roadmap.

The advice for all businesses should also be followed, which sets out matters relating to sanitisation, conducting risk assessments and other safety measures.

Where there is singing, brass and wind instruments used, the guidance on Singing or use of wind and brass instruments should also be followed.

Singing or use of wind and brass instruments

Singing and the use of wind and brass instruments present a higher COVID-19 risk because infectious respiratory droplets can be sprayed or propelled further.

The following guidance should be followed:

  • outdoor settings are safer and preferred where weather permits.
  • in indoor settings, due to the fact people who are singing / playing brass or wind instruments are unlikely to be able to wear masks, it becomes more important to maintain 2 metres from each other wherever possible, and at the very least 1 metre.
  • if facing anyone else, for example, an audience, there should be at least 3-5 metres physical distancing between performers and audiences.
  • the number of those singing or playing wind or brass instruments will be dictated to by the size of the venue in indoor settings, and the ability to safely physically distance. This may for example be equivalent to 50% of a venues' capacity.
  • if the activity is taking place indoors, ventilation should be maximised, particularly near those singing or playing brass or wind instruments.
  • rooms should be thoroughly sanitised before any further use by other groups of people.
  • for activity taking place in uncontrolled settings, the law still limits numbers able to gather to 20 at stage 5 of the reconnection roadmap. Uncontrolled settings are people's private homes, gardens and outdoor public spaces.

The advice for all businesses should also be followed, which sets out matters relating to sanitisation, conducting risk assessments and other safety measures.

The above applies to children and young people engaged in singing, brass and woodwind outside of formal education settings. Guidance for activity within formal education is available.

Working safely in vehicles

This guidance applies to those travelling in vehicles with other people as part of their daily work. This can include, but is not limited to taxi drivers, driving instructors, minibus and coach drivers and those delivering services using heavy goods vehicles, vans or lorries.

It is strongly recommended that drivers and anyone else in the vehicle (such as a customer or colleague) should wear a mask or face covering to reduce the risk of virus transmission.

Physical distancing

It will not always be possible to maintain physical distancing inside vehicles. Many in-vehicle tasks need more than one person, for example heavy deliveries or refuse collection.

If a large number of people need to travel to a location, consider multiple trips or vehicles where this is feasible to avoid larger groups of people sharing a vehicle and to allow as much space between people during the journey.

In larger organisations or businesses, reduce the number of people each person has contact with by using fixed teams (so each person works with only a few others).

Physical distancing applies to all parts of a business. If it cannot always be maintained by employees within a vehicle due to the nature of the work, then ensure that the time spent within the vehicle is kept to a minimum. When outside the vehicle, for example in depots or breakrooms, physical distancing should be maintained.

Masks or mouth and nose coverings

It's strongly recommended that drivers and anyone else in the vehicle (such as a customer or colleague) should wear a mask or face covering to reduce the risk of virus transmission.

Mask or mouth and nose coverings

Hygiene and sanitising

The following measures should be taken to reduce the risk of spread of COVID-19 when people must travel in the same vehicle:

  • ensuring good ventilation by keeping windows open
  • strongly recommend wearing face masks by all passengers and drivers
  • regular cleaning of all touch-points in vehicles such as door handles, seats and steering wheels, between use by different drivers and/or passengers
  • further increasing the frequency of hand hygiene either handwashing or use of an sanitising gel (with 60-70% alcohol content), especially before entering a vehicle that will be used by others
  • using screens or barriers to separate people from each other where possible, for example between taxi drivers and their passengers. If you are considering the installation of a screen or any other fixture inside the vehicle, you must ensure that they are of an approved standard and fitted by a suitably qualified technician. It is important to ensure that screens designed to protect occupants from virus transmission do not prevent the safe operation of the vehicle, do not compromise internal safety systems (airbags/side curtains), or risk becoming damaged during an accident and causing injury to occupants. You are also reminded that this advice does preclude your existing statutory obligations of under the Road Traffic/Motor Traffic Legislation

Private hire minibus, coach and other vehicles that transport customers

In addition to the above guidance those transporting customers should:

  • plan and maintain 2 metres whenever possible but always a minimum of 1 metre of physical distancing between household groups at all times
  • where the vehicles are used for the purpose of a gathering (e.g. party buses) the events and gatherings guidance must be followed
  • note the exception to this being minibuses or coaches used by children during their time in educational or childcare settings which can operate at full capacity
  • the use of face masks by both staff and customers is mandatory in all public service vehicles (those with a PSV sticker), with drivers being exempt if they feel that wearing a face mask is unsafe
  • windows and skylights should be open wherever possible to enable good ventilation
  • vehicles should be thoroughly sanitised after every group, before the next group enters
  • hand sanitiser should be made available and customers encouraged to use it before getting on the bus (every time they board in the case of day tours etc)

Taxi services

Taxi drivers must maintain a strict regime of hand hygiene and disinfecting of key touch points within the taxi. It is also advisable that payment is contactless, not cash, to minimise the risk of infection.

People showing symptoms, or who are required to isolate, must not use taxis or public transport. Taxi firms should enquire about this before accepting any fare.

Businesses that are unable to apply these guidelines to reduce the risk of the spread of COVID-19 should remain closed.

Masks are mandatory within public transport including taxis, occupants must wear a mask or mouth and nose covering. Taxi drivers must also wear masks if safely able to do so.

Day tours

  • operators should obtain a declaration from each passenger before they board that they have no symptoms and are not isolating for any reason
  • travellers recently arrived should not join a tour until they have received a negative result from their PCR tests and their isolation period has ended
  • operators must take responsibility for the collection and retention of contact details of all those on board each trip / tour, ideally with a seating plan of where guests were sitting to facilitate contact tracing should there be confirmed case on the tour
  • operators should put measures in place to remind customers to maintain physical distancing of 2 metres where possible but always a minimum of 1 metre while out of the bus, visiting sites etc
  • set seats – on a day tour, individuals must sit in the same seat all day

Airport / harbour transfers

  • masks are mandatory on public and private hire transport. Public vehicle drivers who carry passengers must wear a mask or face covering unless unsafe to do so. Customers must do the same. See the mask guidance for more information and exemptions
  • to reduce the risk of virus transmission, taxi drivers are strongly advised to wear a mask or face covering whilst carrying a fare and encourage their customers to do the same.
  • wearing of masks or face coverings is strongly encouraged as a condition of carriage. This is especially important in the time before travellers have received their PCR test results
  • airport and harbour transfer passengers should not be mixed with other passengers
  • where possible amber and red passengers should not be mixed with green passengers and if this is unavoidable these passengers must be physically distanced by at least 2 metres from the other group

School trips / after school and holiday club trips

Food and drink services

From Friday 30 April food and drink premises may return to their normal opening hours.

At Stage 6 of the Islanders Reconnection Roadmap from Monday 10 May, in adherence with this Public Health guidance, the revisions allow:

  • whilst the 2 metre physical distancing requirement has been removed from law, it is nevertheless recommended that there is 2 metres between people sat at different tables (or a screen) but at least 1 metre where 2 metres is not practicable
  • alcoholic drinks table service without the need for an accompanying meal
  • customers must eat and drink at the table. Customers must not be standing or seated without a table (ie. no theatre or stadium style seating)
  • there is no legal requirement to order and pay at the table, although this is encouraged where possible
  • drinks should be served to customers at their tables even when their food and drinks have been ordered at the bar or counter
  • TVs and background music (whether live or pre-recorded) must be kept at low volumes to avoid people raising their voices - ie. By playing ambient background music
  • no limit on dining or drinking time
  • masks must be worn at all times indoors except when seated at a table
  • any number of guests may sit at a table
  • indoor play areas / facilities may open but must adhere to the guidance on Indoor play.

This does not include:

  1. nightclubs: nightclubs must remain closed except for food and drink service
  2. standing service / self-service: food and drink must only be provided to customers seated at tables

Buffet service and "help yourself" areas are strongly advised against because of the increased risk of cross- contamination, the requirement to be served at the table and and the difficulty managing physical distancing. If a buffet service is provided, then guests should order with a member of staff who serves the food to them seated at their table.

If sharing boards are placed onto a table, then all reasonable steps must be taken to ensure that guests can serve the food hygienically.

this will be reviewed as we enter the next stage of reconnectio

Principles for food and drink service

Make sure you also read

Safe Opening Checklist and posters

The Safe Opening Checklist supports getting your business workplace ready and should be used along side your ongoing risk assessments.

Safe Opening Checklist

The workplace ready poster should be displayed in your workplace to remind staff of the measures they need to be taking to keep safe.

Safe reopening posters

Risk assessments

A full risk assessment should be undertaken and implemented via a safety plan which fully addresses and mitigates all COVID-19 public health risks. A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

Legal requirements

There are laws in place to ensure the health of the public is protected from COVID-19 which you should be familiar with:

  • Covid-19 (Workplace Restrictions) (Jersey) Order 2020
  • Covid-19 (Gathering Control) (Jersey) Order 2020
  • Covid-19 (Screening, Assessment and Isolation) (Jersey) Regulations 2020
  • Health and Safety at Work (Jersey) Law 1989

If you have a question specific to your business you can email workplacecovid@gov.je to ask for further advice.

Ensuring customers do not have symptoms

Ensuring customers do not have symptoms is essential to keep your staff and other customers safe. You should remind customers not to enter your premises if they have any symptoms of COVID-19.

More information on symptoms of COVID 19.

Workforce screening

As part of our response to the COVID-19 pandemic, people who work in hospitality are eligible to take part in the Island's workforce testing programme. Testing is important to make sure that new cases of COVID-19 are identified so we can break the chain of coronavirus being passed on to other people. Testing helps us prevent new clusters and outbreaks of the virus, whilst supporting to keep business open.

The workforce testing programme proactively tests for COVID-19 in work groups where workers are more likely to:

  • be a positive case because of where they work
  • transmit the virus to vulnerable individuals or enclosed communities

Businesses and organisations should arrange with staff to have their employees tested every 8 weeks.

Further information on workplace testing

Drinks only venues partnering with a food business

Drinks only venues may choose to continue to work with food providers. The partnership is an independent venture between the organisations, but you should consider the following:

  • review the Eat Safe rating of the business you wish to partner with to know their standards for food hygiene
  • assess how the food will be delivered to your business if the partner doesn't traditionally provide takeaway
  • the customer should not order food directly with the food business, this must be done through the drinks venue
  • follow government guidelines for the safe provision of food, and guidelines for all food and drinks services at this time
  • you must document your procedures and demonstrate how you maintain food safety within your premises once the delivery has been provided

Due to the change in business model you are legally required to tell Environmental Health you will be serving food and any changes you may be making. We request that you include the name of the business you are partnering with. You can email this information to environmentalhealth@gov.je.

Physical distancing

It is important to remember that the longer you spend in close contact with customers and other staff transmission risk increases. Be mindful to minimise contact where you can.
There should be 2 metres where possible, and always a minimum of 1 metre, between:

  • people seated at adjacent tables in both indoor and outdoor seating areas (as distinct from the tables being 2 metres apart)
  • different groups of people seated on communal tables
  • you may use a screen where 2 meters or 1 metre is not practical
  • the total number of customers permitted will be limited by the recommendation to allow 2 metres physical distancing (1 metre minimum) plus allow sufficient circulation space between staff and customers
  • have a strategy in place to support physical distancing of 2 metres where possible (1 metre minimum) between everyone on your premises including staff, customers and any other people from another workforce or business

Screens

Where 2 metres distancing (1 metre minimum) is not practicable screens must be used but those screens must be sufficient to shield people and must:

  • be of sufficiently robust material and extend far enough horizontally and vertically to prevent transmission of particles between groups and tables
  • give additional consideration for how to maintain adequate ventilation. The risk of COVID-19 transmission between people is increased when screens create an environment that prevents airflow
  • made of a structure and material that is heavy duty to stop screens moving and that can be effectively cleaned, for example Perspex, acrylic
The Covid Safe team will provide practical advice and assess whether screens meet these requirements. Where businesses cannot achieve this, they should seek to maintain 2 metres physical distancing (1 metre minimum) between people at adjacent tables and between groups at tables.

When screens need to be utilised you must ensure that their use does not prohibit adequate circulation space for staff and customers, for example pushing past the back of customers, decreasing space available by screen use that affects the ability of customers to physically distance, and preventing the safe service of food.

Other measures

  • a reservation-only service is strongly encouraged so that a table plan can be arranged and the arrival time of customers can be staggered
  • customers must eat and drink at the table but do not have to remain seated when ordering and paying, although this is recommended where possible
  • if customers are on the premises to order food and / or drinks for takeaway for they do not need to sit at a table whilst waiting but you should put measures in place to physically distance customers
  • customers should be encouraged to remain at their allocated table and not to move between tables
  • queues should be safely managed indoors or outdoors on your premises, facilitating physical distancing for customers waiting for services or using toilet facilities and include clearly marked safe queuing distances
  • where practical, put in place a 'one-way' system for staff entering and leaving premises and for customers approaching and leaving
  • if you are hosting events in meeting or function rooms you must following the gatherings and events guidance

Hygiene and sanitising

Staff and customers can be protected from the risk of COVID-19 spread by the following the additional measures alongside cleaning and hygiene advice found in advice for all businesses:

  • provide hand sanitising stations at entry and other key areas such as toilet facilities
  • allow a minimum of 10 minutes after a table has been vacated to allow respiratory droplets to settle on surfaces before these are appropriately cleaned and sanitised
  • remember to effectively clean any screens or barriers between customer use and utilise viricidal spray in compliance with EN14476
  • ensure employees wash their hands thoroughly and regularly between different tasks
  • ensure hand-washing facilities have a constant supply of warm running water, soap and single use paper towel at all times.
  • where possible do not share equipment between staff. If this is required they should be sanitised between use
  • encourage staff not to wear their uniforms at home or to and from the workplace, and to change uniforms on a daily basis and wash after each use
  • single use and disposable items should only be used once then disposed of
  • you can allow customers to supply their own cups or containers to be filled. This will reduce the use of single-use items. Staff should treat any customer-owned items as a shared item and ensure good hygiene practices throughout. Customers should also ensure cups or containers are kept clean and are washed thoroughly with detergent at least once a day including the outside which could be handled by others. This is because COVID-19 can remain active on hard surfaces for several hours and potentially be a source of transmission

Masks or mouth and nose coverings

  • customers aged 12 and over must wear masks at all times in indoor food and drink premises except for when seated at the table. This includes when entering the venue, using toilet facilities or moving around the venue
  • customers who are exempt from wearing a mask may provide a mask exemption card or may wear an exemption lanyard
  • all staff must wear a mask or a visor when in the presence of customers or non-staff who are on the premises for work related purposes (such as delivery drivers, caterers or cleaners)
  • staff can momentarily remove their masks to aid communication (e.g. for people who rely on lip reading)

It is recommended that all staff in non-customer facing roles also wear a mask or visor when:

  • 2 metres distance (1 meter minimum) is difficult to maintain
  • when safe and appropriate to do so with consideration given to the preparation of food and individual safety

More information on masks or mouth and nose coverings

Working in kitchens

There may be some situations where physical distancing will not always be possible or practical between staff.

In these instances, the 2 metre physical distancing guide (1 metre minimum) should be used as best practice. Every effort must be made where possible to observe the distance during work, and when travelling to and from work but this might not always be possible. For those that need to work with colleagues at a distance of less than 2 metres, consideration must be given to creating consistent work teams so that the number of people you have close contact with is limited.

  • you must assess how many members of staff can safely undertake their work. This can include separation by area or by time. You must also assess how reduction in staffing may impact on food safety
  • restaurants may consider using areas previously used as customer areas for certain aspects of food preparation, provided they are suitable for use as a food room
  • if you choose to use another kitchen at home or elsewhere you should contact Environmental Health before doing so email environmentalhealth@gov.je
  • takeaways and food deliveries continue to be able to operate following the guidance provided

Maximising ventilation

  • ventilation should be maximised in all indoor spaces
  • ensure mechanical ventilation systems have up-to-date servicing
  • where there is no mechanical ventilation allow natural ventilation by opening windows and non-fire doors

Keeping Staff Safe

Ensuring all mitigations are in place helps keep both staff and customers safe and support business continuity, and reduces the risks of staff getting and transmitting COVID-19 and them needing to isolate:

  • use consistent pairing or bubbling of staff teams where possible to reduce risk of wider transmission
  • put a process in place to check with staff that they or someone in their household does not have the symptoms of COVID-19 when they arrive at work
  • stagger breaktimes for staff
  • remind staff to continue practicing mitigations such as physical distancing, and hygiene practices especially during break times
  • reconfigure seating and tables to optimise spacing and reduce face-to-face interactions in common areas, use disposable cutlery and ensure regular sanitising of surfaces and touch points. Staff should retain 2 metres where possible and 1 metre at all times, including if taking outdoor breaks for vaping and smoking.
  • arrange for staff to arrive and leave separately or in bubbles and stagger times where possible
  • offer higher risk staff alternative back of house tasks or quieter shifts where possible
  • meetings: use digital platforms, for debriefing / training: maintain physical distancing, use well ventilated rooms or meet outside
  • ensure your COVID-19 risk assessment is regularly reviewed, shared and accessible to all staff. Managers and staff should make time for discussing safety plans ensuring they are understood and achievable as well as allowing individual staff needs to be raised and managed.

Collecting contact information

Contact tracing is a fundamental part of the COVID 19 Strategy, and under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020. You must collect the contact information of all people over the age of 12 attending your premises on arrival.

If the customer refuses to provide their contact information they may only purchase a takeaway.

Refer to collecting contact information for all businesses for what you need to do and the steps you need to take to collect customer information safely, including helpful advice from the Information Commissioner.

Food vans, trailers and carts

The siting of a moveable structure, whether motorised or not, for the sale of hot or cold food and beverages will be permitted. This guidance does not apply to such structures within a domestic curtilage. Consider the following:

  • rope barriers or similar temporary control measures will be allowed to encourage safe and orderly queuing and to allow a safe flow of customers to and from the outlet
  • the moveable structure and any associated measures must not detract from the safe and free flow of traffic and pedestrians
  • the times of operation must be agreed with the Department of Growth, Housing and Environment (Environmental Health) prior to the outlet opening for business

Takeaways and food deliveries

It is recommended that takeaway services whose kitchen preparation or customer serving space does not allow for a minimum of 1 metre physical distancing should consider the following mitigations:

  • any shop, café, restaurant or bar that ordinarily serves meals or drink will be permitted to serve hot or cold meals and beverages for consumption off the premises
  • service could take place through an existing window or door opening without customers having to enter the premises
  • rope barriers or similar temporary control measures will be allowed to encourage safe and orderly queuing and to allow a safe flow of customers to and from the outlet
  • where distanced queuing is not practicable, time distancing can be considered; for example, a collection area for beach kiosks where food is placed and the customer name / number called out before the server steps away
  • additional bins could be used for customers to deposit their meal packaging into in order to reduce staff time clearing tables
  • any associated control measures must not detract from the safe and free flow of traffic and pedestrians

Businesses that are unable to apply these guidelines to reduce the risk of the spread of COVID-19 should remain closed.

Take-away businesses may wish to further protect their staff and customers by encouraging customers to wear mouth or nose coverings if physical distancing cannot be guaranteed during busy or peak times.

Retail

Who this guidance applies to and scope


Make sure you also read

Safe Opening Checklist and posters

The Safe Opening Checklist supports getting your business workplace ready and should be used along side your ongoing risk assessments.

Safe Opening Checklist

The workplace ready poster should be displayed in your workplace to remind staff of the measures they need to be taking to keep safe.

Safe reopening posters

A full risk assessment should be undertaken and implemented via a safety plan which fully addresses and mitigates all COVID-19 public health risks

Physical distancing

You should ensure there is physical distancing of 2 metres wherever possible and always a minimum of 1 metre.

You should have a strategy in place to support physical distancing between everyone on your premises including staff, customers and any other permitted visitors. Where 2 metre physical distancing between staff and customers is not possible, for example at the till, other mitigation measures must be in place.

Measures to do this will depend on your business operations but might include:

  • limit the number of customers allowed at any one time to ensure a distance of 2 metres where possible (and always a minimum of 1 metre) can be maintained. Provide signage that states the maximum number of customers allowed or allocate a member of staff to supervise entrances to manage maximum numbers.
  • guide customers with signage and floor markings at particular points where they may congregate, such as check-out queues, toilet queues or queues outside the business premises if these are anticipated
  • prepare signage and support for customers queuing both inside and outside of business premises to ensure physical distancing is maintained
  • assess how many members of staff can safely undertake their work, whilst maintaining physical distancing between each other, and consider separation of staff by area or by time. Use back-to-back or side-to-side working (rather than face-to-face)
  • businesses may choose to create one-way systems in shops, shut alternate check outs, or implement other appropriate measures
  • consider suspending or altering services which require direct interaction with customers such as providing make up advice, personal shopping or assistance in carrying large purchases. If retailers are continuing to provide these services they should provide suitable protection and advice to staff on how to conduct these activities safely
  • you may want to consider short-term policy changes such as allowing extensions for returns for example from 30 to 60 days
  • remove or limit customer seating in store. If seating is provided, space out appropriately to ensure physical distancing
  • all physical distancing and hygiene measures must apply to all elements of the retail premises and business operation, including for example stock rooms, staff areas and locker rooms and deliver points

Hygiene and sanitising

Staff and customers of the retail sector can be protected from the risk of COVID-19 spread by the following the additional measures:

  • provision of hand sanitiser at entrances and outside of toilets, fitting rooms or other high touch point areas
  • ensuring access to and encouraging regular handwashing for staff
  • ensuring any necessary shared equipment, e.g. at check outs, hand held devices, card machines, keyboards, trollies and baskets are sanitised between use by staff and customers. You should also remind staff not to share items, for example pens or other items. Consider putting in place physical barriers such as Perspex screens or an equivalent at check-out points
  • promoting frequent handwashing and sanitising is preferred over gloves. Staff that choose to wear gloves should change these every 1 to 3 hours depending on the need to physically handle items that customers may have touched such as shared-surfaces and stock
  • if disposable gloves, visors or cloth masks are supplied to staff, you should ensure colleagues are reminded to replace or clean them regularly during use, and before and after each use

Masks or mouth and nose coverings

All retail staff must wear a mask or visor when in the presence of a visitor (ie customer) and when in the presence of another worker from a different company/ workforce.

You do not have to wear a mask when working in a non-customer facing role, or when working in the presence of a colleague where 2 metres physical distancing is in place and always a minimum of 1 metre. As soon as a customer or other person is present, whether a delivery driver, maintenance man, cleaner etc, you must wear a mask or remove yourself from the situation.

Staff working in this area should ensure they wash their hands or change gloves any time they touch their mask or face shield. A face shield may be preferred over a cloth mask for the benefits of communication, comfort and to reduce how often it may be touched compared to a mask. If wearing a mask, extra care will need to be taken to ensure it does not become wet and if so is replaced.

Staff who are unable to wear a mask or a visor /faceshield should be offered alternative non-customer facing tasks to protect themselves and others.

More information on masks or mouth and nose coverings

Fitting rooms

Fitting rooms in shops, including fitting service can open if they are able to strictly adhere to the public health guidance given below:

Retailers should:

  • ensure that access to fitting rooms is supervised by a member of staff
  • ensure that masks are worn by staff and customers when providing fitting assistance (You should bear in mind that some people are exempt from wearing face coverings for medical reasons). You are strongly encouraged to only accept customers who have pre-booked so that you can manage the number of people in the area at any one time, ensuring that sufficient space is allowed between customers and to prevent any queueing. When accepting a booking you can also request that customers attend on their own where possible
  • ensure that chairs and other furniture are removed from the fitting room to minimise touch points and facilitate cleaning - hooks can be provided to hang clothes
  • ensure that all surfaces in the fitting room are wiped clean with an appropriate disinfectant between use by different customers
  • demonstrate that they have controls in place to ensure that the fitting room has been cleaned prior to their use and that this is communicated to customers (for example displaying a sign saying 'Fitting room clean - available for use')
  • provide hand sanitiser (with at least70% alcohol content) and ensure that customers must use it before entering the fitting room and after leaving the fitting room. If providing a fitting service staff should also practice good hand hygiene before and after the service
  • ensure that all items of clothing that a customer has taken into the fitting room are date and time labelled and stored for 24 hours before being put back on display
  • all product testers should be removed from stores, such as makeup or other cosmetics, due to the added risk of viral spread these pose

Returns

Where businesses are accepting returned items, they should consider isolating these items for a period of at least 24 hours before putting them back out on display.

Gloves should also be worn as added protection for staff when handling returns.

Maximise ventilation

  • ventilation should be maximised in all indoor spaces.
  • ensure mechanical ventilation systems have up-to-date servicing.
  • where there is no mechanical ventilation allow natural ventilation by opening windows and non-fire doors

Keeping staff safe

Ensuring all mitigations are in place and wider support for staffing mitigations, keeps both staff and customers safe. Risks of staff getting and transmitting COVID-19 and being isolated also supports business continuity.

  • use consistent pairing or bubbling of staff teams where possible to reduce risk of wider transmission
  • Breaktimes: staggering breaktimes for staff, encouraging staff to go out for lunch, Reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions in common areas, use disposable cutlery and ensure regular sanitising of surfaces and touch points. Staff need to maintain physical distancing of 2 metres whenever possible but always a minimum of 1 metreincluding if taking outdoor breaks for vaping and smoking

  • arrange for staff to arrive and leave separately or in bubbles and stagger times where possible
  • offer higher risk staff alternative back of house tasks or quieter shifts where possible
  • meetings: use digital platforms, for debriefing and training. Maintain 2 metres distance, use well ventilated rooms or meet outside
  • ensure the COVID risk assessment is regularly reviewed, shared and accessible to all staff. Managers and staff should make time for discussing safety plans ensuring they are understood and achievable as well as allowing individual staff needs to be raised and managed

Working indoors (offices, workshops, warehouses, other indoor business)

Businesses are advised to continue to allow working from home where it is possible and appropriate to do so. Indoor businesses that intend to step down working from home as the default operating model should do so under the below guidelines.

Who does this guidance apply to and scope

This guidance applies to indoor workplaces such as offices, warehouses, manufacturing workshops and other indoor businesses.

In the case of indoor food and drink, retail, sport and fitness, community buildings, leisure business activities, places of worship, wellbeing, cosmetic and beauty services and other allied health services, other guidance also applies and should be followed.

Principles for indoor business



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Every business or organisation opening during the COVID-19 pandemic should plan in advance how they are going to reduce the risk of spreading the virus during the course of operating. A risk assessment must be undertaken and appropriate measures put in place before opening to reduce and manage the risk of coronavirus transmission. Crucially, this means that the number of people working within the building should be able to comfortably maintain physical distancing at all times and there must be adequate welfare and hygiene provisions made available. In some cases, this may mean that the number of employees able to return to the workplace would be limited. If you have already undertaken a risk assessment, this needs to be updated if you are intending to increase staff numbers and activity at this stage. Any new or additional measures should be implemented prior to the increased activity resuming.

In the cases where a business is within a building occupied by others, an additional risk assessment that covers the communal areas shared with people outside of your organisation will need to be developed.

The plan for communal areas should have regard to this Public Health guidance and be developed in collaboration with the other occupants of the building and those with authorisation for the management of the areas (such as facilities management and landlords), depending on the specific ownership and management structure of the premises.

A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

Workforce screening

As part of our response to the COVID-19 pandemic, people who work in leisure and recreation are eligible to take part in the Island's workforce testing programme. Testing is important to make sure that new cases of COVID-19 are identified so we can break the chain of coronavirus being passed on to other people. Testing helps us prevent new clusters and outbreaks of the virus, whilst supporting to keep business open.

The workforce testing programme proactively tests for COVID-19 in work groups where workers are more likely to:

  • be a positive case because of where they work
  • transmit the virus to vulnerable individuals or enclosed communities

Businesses and organisations should arrange to have their employees tested every 8 weeks.

Physical distancing

Whilst it is no longer a requirement in law to maintain 2 metre physical distancing, it is nevertheless recommended where possible.

You should have a strategy in place to support physical distancing of 2 metres where possible but always a minimum of 1 metre between everyone in your premises including staff, customers and any other permitted visitors. Where maintaining physical distancing is not possible other mitigations such as masks should be considered.

Masks or mouth and nose coverings

Masks are strongly recommended in all indoor settings, and especially physical distancing cannot be maintained. Examples of these types of scenarios could include the following:

  • when moving around shared or communal parts of the building
  • when in lifts or other confined spaces
  • during meetings which involve several people sat close together around the same table
  • when working closely with colleagues

Masks are also strongly recommended during any face to face interaction involving customers or visitors from other workforces. In some workplaces masks are required in law.

Wearing a mask or mouth and nose covering

Keeping staff safe

Ensuring all mitigations are in place keeps both staff and customers safe and supports business continuity:

  • use consistent pairing or bubbling of staff teams where possible to reduce risk of wider transmission
  • breaktimes: staggering breaktimes for staff, encouraging staff to go out for lunch, Reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions in common areas, use disposable cutlery and ensure regular sanitising of surfaces and touch points. Staff should retain a physical distance of 2 metres where possible but always a minimum of 1 metre at all times, including if taking outdoor breaks for vaping and smoking.
  • arrange for staff to arrive and leave separately or in bubbles and stagger times where possible
  • offer higher risk staff alternative back of house tasks or quieter shifts where possible
  • meetings: use digital platforms, for debriefing / training : maintain distance, use well ventilated rooms or meet outside
  • ensure the COVID risk assessment is regularly reviewed, shared and accessible to all staff. Managers and staff should make time for discussing safety plans ensuring they are understood and achievable as well as allowing individual staff needs to be raised and managed.

Collecting contact information

Contact tracing is a fundamental part of the COVID 19 Winter Strategy, and under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020 you must collect the contact information of all people attending your premises.

Refer to collecting contact information for all businesses.

Businesses and organisations should keep meetings and team events small, and online where possible. If a physical event is required, they should be planned and structured to maintain safe distancing, and ensure that the scale of the event remains within the current advice for events and gatherings.

Office-based working

You must ensure that you have read the principles for opening indoor business and the general advice for all businesses and workplaces during COVID-19 in addition to this sector specific guidance.

Risk assessments must be undertaken in a way that is bespoke to your office environment and the way that your business operates.

In addition to the general guidance for business, measures to consider to support effective hygiene and physical distancing in an office environment might include:

  • suitable mouth and nose coverings are strongly recommended when physical distancing of 2 metres (1 metre minimum) cannot be guaranteed.
  • gradually increasing the number of staff in a shared work space over time. This may include flexible work patterns in which staff spend equal time split between working remotely and in the office during the same week or other alternating patterns.
  • limit and control the number of staff in the building at any one time, which may include staggering arrival, departure and break times or shift patterns.
  • restrict access to areas such as small meeting rooms, and limit the number of people in confined spaces such as kitchens, toilets, lifts and changing rooms (such as a 'one in, one out' policy)
  • review and adapt workstations and other work areas to ensure reasonably practicable steps have been undertaken to maintain a 2 metre physical distancing where possible but always a minimum of 1 metre between staff. This may involve identifying desks and seating areas that should not be occupied and restricting access to them. It may also be appropriate to use tape floor markings to ensure spacing can be clearly maintained
  • workstations should be assigned to an individual for the duration of their working shift and hot-desking should be avoided. If workstations need to be shared with those working a different shift pattern, each workstation should be kept to a minimum number of people and cleaned between users
  • identify and implement ways you can support staff travelling to work using their own means (walk, cycle or car) to reduce the need to travel by public transport
  • ensure that cleaning contracts and enhanced procedures have been put in place in preparation for the return to office working. This may include ensuring that suitable cleaning products are available for office staff to use outside of the regular cleaning times (such as to disinfect workstations and printers in between uses)

Posters on COVID-19 to print and display

Further ideas and advice on working safely in offices on gov.uk

Warehouse and workshop-based businesses

You must ensure that you have read the and the general advice for all businesses in addition to this sector specific guidance.

A risk assessment addressing the control of COVID-19 transmission must be undertaken in the exactly the same way as you will have done for all of the other significant hazards and risks associated with your working activities.

It is especially important to make sure that any additional measures you need to introduce to manage the risks of COVID-19 are properly resourced and do not comprise the other every day risks you need to manage.

Experience shows that in many high-risk workplaces, such as warehouses, motor vehicle repair shops, joineries and other workshop-based businesses, it may be necessary to provide additional resource, whether in-house or through external contractors, to help provide adequate supervision and to implement enhanced hygiene and physical distancing procedures whilst also maintaining control over your typical high risk activities.

In addition to the general guidance for business, measures to consider in order to support effective hygiene and physical distancing in a warehouse or workshop environment might include:

  • suitable moth and nose coverings are strongly recommended when physical distance of 2 metres cannot be guarenteed
  • consider who needs to be on site, for example, office or admin staff may be able to work from home. Where it is possible for staff to work from home, they should continue to do so. Plan the work to minimise the number of people needed to be on the premises at any one time to operate safely and effectively
  • stagger arrival and departure times at work to reduce crowding into and out of the workplace, particularly if you only have one entry point
  • use markings and one-way flow at entry and exit points and throughout the workplace
  • reduce movement by discouraging non-essential trips within the workplace and restricting access to areas such as small meeting rooms, and limiting the number of people in confined spaces such as kitchens, toilets and changing rooms (such as a 'one in, one out' policy)
  • review workplace layouts and work processes, including position of machinery and storage of materials etc., to ensure that all reasonably practicable steps have been undertaken to ensure that people are able to work whilst maintaining 2 metres physical distancing where possible, but always a minimum of 1 metre
  • ensure access to adequate handwashing facilities (i.e. liquid soap, water and disposable hand towels) and hand sanitiser (with minimum 60 to 70% alcohol content) prominently available throughout the workplace
  • encourage increased handwashing, and where necessary, introduce additional handwashing facilities, for people handling equipment, goods and merchandise. Where this is not readily available, provide appropriate hand sanitiser (with 60 to 70% alcohol content)
  • wherever possible, making sure portable tools are not shared between different people. Where this cannot be avoided, carefully consider what controls and cleaning procedures are required, for example wearing of gloves which are disposed of after each use
  • consider cleaning procedures required when plant, machinery or tools must be used by more than one person, for example forklift trucks, vehicle lifts, woodworking machinery, pallet trucks etc.
  • identify areas where people may have to pass things to each other, for example, drawings, spare parts, raw materials etc. and put in place all reasonably practicable measures to remove direct contact and ensure 2 metres physical distancing where possible but always a minimum of 1 metre such as through the use of drop off points or transfer zones
  • put in place all reasonably practicable procedures to minimise person-to-person contact during deliveries to customers or sites
  • review pick-up and drop-off collection points, procedures, signage and markings
  • consider methods to reduce frequency of deliveries, for example by ordering larger quantities less often
  • wherever possible, use mechanical means to load and off-load deliveries. Where maintaining physical distance will not be possible during deliveries, you should try to use the same pairs of people to carry out the work if 2 metres distancing can't be maintained and consider other protective measures such as masks
  • identify and implement ways you can support staff travelling to work using their own means (walk, cycle or car) to reduce the need to travel by public transport
  • when you are already using PPE and/or RPE in your work activity to protect against non-COVID-19 risks, you should continue to do so

For making or receiving deliveries, follow guidance for deliveries

Further ideas and advice on preparing factory, plant and warehouse environments can be found at gov.uk

Cleaning services

All cleaning domestic and workplace cleaning businesses can continue following the general guidance for all businesses as well as the guidance for indoor work and the guidance for working in people's homes.

Managers of cleaning services should ensure all employees are aware of infection control procedures, including strict hand hygiene protocols. Strict waste disposal guidance should be in place to reduce the risk of infection.

Cleaning offices and areas where there are suspected or confirmed cases of COVID-19

Once symptomatic, all surfaces that the person has come into contact with must be cleaned including:

  • all surfaces and objects which are visibly contaminated with body fluids
  • all potentially contaminated high-contact areas such as toilets, door handles, telephones

Public areas where someone with the infection has passed through and spent minimal time in (such as corridors) but which are not visibly contaminated with body fluids do not need to be specially cleaned and disinfected.

If a person becomes ill in a shared space, it should be cleaned using disposable cloths and household detergents, according to current recommended workplace legislation and practice.

Working in people's homes

Businesses can work in customers' homes if the following public health guidance is adhered to.

Who does this guidance apply to and scope

It covers business activity that involves going into a private occupied residence such as cleaners, cooks, surveyors, estate agents, internal building maintenance (including repair, renovation and home improvement) and deliveries.

Principles for working in people's homes



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Before scheduling the work, you should have a conversation with the occupant(s) of the home to ensure that you are both comfortable with the work taking place. This includes contacting the tenant should the work have been requested by a landlord. If either party is not comfortable, then the work should not take place. You should be particularly mindful of anyone in the household who may be continuing to shield due to vulnerabilities (except where the organisation is a private healthcare provider giving necessary care to the individual).

Wherever possible, appropriate physical distance of 2 metres where possible, but always a minimum of 1 metre, should be maintained between the householders and those attending the household. Where the activity is not possible without direct contact, the guidance for working in close personal contact must be followed.

It is likely that nannies and childminders will not be able to maintain the physical distance with the children in their care and therefore the specific guidance for nannies and childminders should be followed.

Work within occupied households will not be permitted where:

  • either those attending the household or anyone resident in the house are isolating for any reason

The exception to this is for emergency or essential repairs which should strictly follow the specific guidance for these circumstances.

When working in a household where somebody is at higher risk, prior arrangements should be made to avoid any face-to-face contact, for example, when answering the door. You should be particularly strict about handwashing and respiratory hygiene and should consider wearing a nose and mouth covering.

Preparing to work in people's homes

Each business will need to translate this guidance into the specific actions it needs to take, depending on the nature of their business, including the size and type of business, how it is organised, operated, managed and regulated.

To help you decide which actions to take, you need to carry out an appropriate COVID-19 risk assessment, just as you would for other health and safety related hazards.

Prior to starting work in an occupied private residence

Consider the following:

  • find digital or remote alternatives to physical, in-home work where possible such as video or phone consultations and only attend the property where necessary
  • confirm with the customer that no one within the residence has tested COVID-19 positive and if so find out when and establish if their isolation period has ended
  • confirm with the customer that no one within the residence is showing any symptoms of COVID-19 or are isolating for any other reason
  • ask the customer if anyone in the residence is shielding because they are vulnerable and discuss how you will approach this
  • reconfirm the health status of residents each day that work will be undertaken
  • ensure that if there is a landlord / tenant situation, that the landlord provides confirmation of the health status of the tenants or confirm this directly with the residents
  • discuss working environment and practices with householders and clients in advance to confirm how the work will be carried out
  • discuss the requirement for residents to clean items and / or the space where work is being undertaken prior to your arrival
  • discuss with households how safety requirements will be managed each day
  • consider how staff will travel to the property
  • maintain a log of the workers entering the property, ensuring that sub-contractors understand your COVID-19 procedures on site and keep residents informed
  • hold meetings outdoors or in well-ventilated rooms whenever possible
  • ask that households leave all internal doors open to minimise contact with door handles
  • ask households to open all windows to increase ventilation through the property where possible / comfortable

Physical distancing while working in people's homes

In addition to the general business guidance on physical distancing, you should maintain physical distancing wherever possible while performing work in the home.

Consider the following:

  • wherever possible ensure the resident is absent from the property or stays in a separate room whilst work is being undertaken
  • use signage in the home to indicate where and when work is being undertaken
  • some in-home services will not always be able to maintain physical distance from customers, in such instances additional precautions should be taken (see Registred Health professionals guidance)
  • identify busy areas across the household where people travel to, from or through. For example, stairs and corridors, and minimise movement within these areas
  • limit the number of workers within a confined space to maintain social distancing
  • use a fixed pairing system if people must work in close proximity, for example, during 2 person assembly or maintenance

Hygiene and sanitising while working in people's homes

In addition to the guidance on hygiene and cleaning provided to all business those working in private residence, you should also consider the following:

Before work commences in the property the householder should:

  • clean the areas of the property and the items that the worker is likely to come into contact with (for example, the washing machine that is to be repaired), with particular focus being given to the toilet and bathroom areas and frequent touch points such as door handles and light switches

When work commences in the property the service provider should:

  • agree with the householder which bathroom or sink they can use while in the property, if possible this should be a different room than the householder uses
  • if handwashing facilities are not accessible, they should carry hand sanitiser
  • all workers should wash hands or use sanitiser on arrival and before leaving the property and regularly throughout the time spent working in the property
  • workers should frequently clean objects and surfaces that they are touching regularly, using usual cleaning products
  • workers should arrange methods of safely disposing waste with the householder
  • workers should remove all waste and belongings from the work area at the end of a shift and at the end of a job
  • workers should ensure that they clean the toilet and bathroom area that they have used before they leave the property

Take measures to reduce transmission through contact with objects that are in the property, or that come in to or are removed from the home. Consider the following:

  • working materials, such as tools or domestic appliances, should be assigned to an individual and not shared if possible
  • if items need to be shared, they should be shared by the smallest possible number of people and cleaned between users
  • ensure residents do not touch equipment brought into the home by operatives / people doing the work
  • bring your own food and drink and have breaks outside where possible
  • when the work requires more than one visit, if possible, isolate the room in which the work is being carried out between visits
  • if this is not possible and the occupier needs to use the room, both the occupier and contractor should agree a cleaning regime
  • do not share pens and other objects with the occupier
  • ensuring social distancing and hygiene measures are followed when supplies or tools are needed to be delivered to a home, for example, building supplies - see further guidance on deliveries
  • collect materials in bulk to reduce the frequency of needing to visit shops to buy or collect materials
  • remove waste in bulk, if possible

Workforce management for those working in people's homes

Change the way work is organised to create distinct groups and reduce the number of contacts each worker has. Consider the following:

  • where multiple workers are in a home, create fixed teams of workers who carry out their duties in those teams, and minimising contact between each team
  • identify areas where people need to hand things to each other (such as shared tools and domestic appliances) and find ways to remove direct contact, for example, by using drop-off points or transfer zones
  • allocate the same worker to the same household each time there is a visit, for example, the same cleaner each time

Personal protective equipment (PPE)

Where you are already using PPE in your work activity to protect against non-COVID-19 risks, you should continue to do so. COVID-19 specific advice on the use of PPE and the use of masks and face coverings is available.

Emergency repair and maintenance in symptomatic or COVID-19 positive households

No work should be carried out in any household where a household member is confirmed as COVID-19 positive, is symptomatic or are isolating due to any reason unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so.

The isolated person should occupy a different room whilst the work is being carried out, if at all possible. It is important in such circumstances that you ask the householder to explain the problem and the house layout via the phone beforehand if possible.

Property viewings, valuations and rental inspections

When planning and carrying out property viewings, valuations or rental inspections the following conditions should be met.

Prior to visiting the property:

  • the prospective customer should pre-register with the business providing all contact details – in the case of an opening viewing this can be immediately before entering the property
  • all relevant parties (agent, property owner, property occupier, purchaser, surveyor etc) should provide a declaration to the business that they are not showing any symptoms of COVID-19 or are isolating for any other reason
  • the property visit cannot be carried out if any property occupier is isolating due to any reason or are shielding because they are severely vulnerable to COVID-19.  The business is responsible for confirming this prior to the property visit
  • businesses should hold a log of all property visits undertaken and attendees
  • open viewings can take place but the total number of attendees over the duration of the open viewing (including both staff and clients) should be managed. Prior to the open viewing the business should assess how many people could safely enter the property at any one time while adhering to the physical distancing requirement, and should look to stagger entry to the property and operate a 'one in one out' policy once this limit has been reached. The gatherings and events guidance must be followed, with particular attention to the maximum numbers allowed to gather indoors
  • any discussion between the business representative and the potential clients should take place outside wherever possible
  • the property owner is responsible for cleaning the premises before the visit. As a minimum this must include the cleaning of surfaces that are regularly touched, and those which the agent will have to touch, such as door handles and light switches
  • the property owner should open all appropriate doors and cupboards prior to the viewing
  • paper copies of the property details should not be supplied to potential purchaser

During the property visit

All necessary precautions should be taken during the viewing including:

  • physical distancing of 2 metres where possible but always a minimum of 1 metre with those outside of your household
  • sanitising hands on arrival and departure, with the business responsible for providing hand sanitiser at the entrance to the property
  • customers should be advised not to touch anything
  • the business's representative should wear gloves and try to ensure that only they touch surfaces, including door handles and light switches
  • the business's representative should clean anything that it has been necessary to touch with disinfectant wipes as they move around the property
  • viewings should aim to be as short as possible, as a guideline no longer than 20-30 minutes
  • wearing of masks or face coverings is strongly recommended

Back-to-back viewings are permitted but businesses must have processes in place to ensure that physical distancing between members of different households is adhered to.

It is the responsibility of the business to ensure that their customers are made aware of the above conditions and that they adhere to them. 

If it is not possible to adhere to the above conditions, then the property visit should not go ahead.

Working outside

Guidance for businesses that offer outdoor services away from their own premises

Businesses that offer outdoor services away from their own premises, such as gardening or window cleaning, are able to provide services outside with no prescribed restriction on number of employees working. This is on the condition that they must continue to achieve physical distancing where possible, including travelling to and from the place of work and during the course of the work.

Principles for outdoor business activity



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When working outside, the usual risk assessments for the work should be in place. Before commencing work, these must be updated to take account the need to ensure you have undertaken reasonably practicable steps to reduce COVID-19 transmission risk. This includes ensuring that physical distancing can be maintained and that hygiene provisions are available (such as access to warm water and soap, or where this is not possible, hand sanitisers of 60-70% minimum alcohol content).

Farm and agricultural businesses

All farm workers should maintain physical distancing of 2 metres where possible and always a minimum of 1 metre from each other, during work, and when travelling to and from work. This might mean that workers need to travel in additional vehicles. It is recognised that some types of farm work may make it hard or unsafe for workers to stay 2 metres apart at times. Workers should consider when this may happen and minimise the number of occasions when they come closer than 2 metres to each other and keep the duration of those occasions as short as possible.

Farm and agricultural workers should also follow rigorous hygiene procedures, especially when returning home for the day. They must make sure that any surfaces that are likely to come into contact with more than one person, such as door handles and steering wheels, are cleaned regularly.

It is particularly important that farm and agricultural workers should not come to work if they develop any of the COVID-19 symptoms. If they develop symptoms, they should immediately isolate at their home, along with everyone in their household. Where workers are living in shared accommodation it should be noted that all workers within that residential unit would be classified as a 'household' and should observe isolation for the whole household accordingly.

Owing to the risk of multiple employees contracting COVID-19, and therefore being unwell and required to isolate at the same, farm managers could consider how they can further protect their staff. For example, by discussing with workers how they are physically distancing and practising robust hygiene measures outside working hours as well as within.

Accommodation: hotels, B&Bs, self-catering, campsites

  • registered tourist accommodation is open subject to the conditions and guidance set out
  • where registered accommodation includes functions rooms or venues which are used for public and private events (such as weddings, business meeting or fundraising event), those venues must operate in accordance with the gathering and event guidance
  • the following facilities, which may form part of the accommodation premises, must remain closed:
    • nightclubs (unless just used for the purpose of serving food and drink)

Saunas, steam rooms, hot tubs and jacuzzis may reopen from Monday 10 May


Principles for hotels, B&Bs and self-catering accommodation and campsites



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You should ensure that guests are aware that current public health guidance advises against members of different households sharing rooms. You may consider adjoining and interconnected rooms where appropriate.

It is recognised that at the present time some people who are isolating due to COVID-19 will continue to require accommodation. It is crucial that a hotel or other accommodation provider knows if their guests are isolating and for what reason, so that they can complete an appropriate risk assessment and decide whether or not they can put the appropriate measures in place and if they are willing to accept them.

A business needs to decide whether they are only accepting guests that are isolating, only accepting guests that are not isolating or providing for both. Each scenario will require proper planning and risk assessments to be undertaken. You should not take guests who are self isolating without notifying the Contact Tracing monitoring and enforcement team who will provide advice and guidance.

Venues should only play low volume ambient background music on their premises (live or pre-recorded).

A regular risk assessment must be undertaken, and appropriate measures put in place before opening to reduce and manage the risk of COVID-19 transmission.

A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

The safe opening checklist will support getting your business workplace ready and should be used along side your ongoing risk assessments.

Safe Opening Checklist

Legal requirements

There are laws in place to ensure the health of the public is protected from COVID-19 which you should be familiar with:

  • Covid-19 (Workplace Restrictions) (Jersey) Order 2020
  • Covid-19 (Gathering Control) (Jersey) Order 2020
  • Covid-19 (Screening, Assessment and Isolation) (Jersey) Regulations 2020
  • Health and Safety at Work (Jersey) Law 1989

If you have a question specific to your business you can email workplacecovid@gov.je to ask for further advice.

Ensuring guests do not have symptoms

Ensuring guests do not have symptoms (excluding those isolating with PCR confirmed COVID or isolating whilst awaiting PCR tests) is essential to keep your staff and other guests safe. You should remind guests not to enter your premises if they have any symptoms of COVID-19.

At the time of booking accommodation and when they check in, guests should be asked if they or any household members have any symptoms of COVID-19, have tested positive for COVID-19 or are isolating for any other reason.

Further information for hotels and accommodation providers on what to do should a guest become symptomatic or receives a positive PCR test

Workforce screening

As part of our response to the COVID-19 pandemic, people who work in leisure and recreation are eligible to take part in the Island's workforce testing programme. Testing is important to make sure that new cases of COVID-19 are identified so we can break the chain of coronavirus being passed on to other people. Testing helps us prevent new clusters and outbreaks of the virus, whilst supporting to keep business open.

The workforce testing programme proactively tests for COVID-19 in work groups where workers are more likely to:

  • be a positive case because of where they work
  • transmit the virus to vulnerable individuals or enclosed communities

Businesses and organisations should arrange to have their employees tested every 8 weeks.

Further information on workplace testing

Physical distancing

Whilst it is no longer an offence to be within 2 metres of another person it is recommended that wherever practicable people remain 2 metres apart, with 1 metre being the minimum recommendation. Physical distancing is still recommended because it helps to keep people safe and helps ensure that, in the event that one person has COVID, a significant number of other people are not required to self-isolate as a result of being identified as a close contact (i.e. it helps support business continuity)

You should have a strategy in place to support physical distancing of 2 metres where practicable, and always a minimum of 1 metre, between everyone on your premises including staff, customers and any other permitted visitors.

Where physical distancing between staff and customers is not practical, alternative measures may include:

  • conducting as much of the arrivals process as possible online or by telephone, and providing an express check in/out service to make the physical check in/out process as seamless as possible (thereby avoiding potential crowding in the lobby)
  • recommending single household groups only for elevators and encouraging the use of stairs
  • limiting the numbers of staff or customers allowed on the premises or in part of the premises at any one time
  • marking out walkways to control the flow of customer and staff movement across the premises, and where practical with one-way systems
  • preparing to minimise and control customer queues for food and beverage services, or toilet facilities
  • reducing the number of tables and spacing them out. It is recommended that tables are arranged, where practicable, 2 metres apart (1 metre) or with screens in between people at different tables
  • displaying signage and posters to support physical distancing
  • maintaining physical distancing when deliveries are made to your premises
  • scheduling deliveries to avoid crowding in delivery areas and considering non-contact stock deliveries

Food and beverage provision

At Stage 5, in adherence with this Public Health guidance, the revisions allow:

  • alcoholic drinks table service without the need for an accompanying meal
  • customers must eat and drink at the table,  there is no requirement to order and pay at the table  but this is encouraged wherever possible
  • food and drink must be ordered (in all food and drink premises)
  • TVs and background music must be kept at low volumes to avoid people raising their voices. This must also be applied throughout all areas of the accommodation and further guidance on music is available
  • no limit on dining or drinking time 
  • masks are still required for indoor areas except when seated at a table, without the need to be eating or drinking

Food and drink guidance

Buffet service and "help yourself" areas are strongly advised against because of:

  • the increased risk of cross- contamination
  • the requirement in law to be seated when eating or drinking
  • the difficulty managing physical distancing at counters and bars

If a buffet service is provided, then guests should order with a member of staff who serves the food to them seated at their table. If sharing boards are set on the table, then all reasonable steps must be taken to ensure guests can serve their food hygienically.

Hygiene and sanitising

Staff and customer scan be protected from the risk of COVID-19 spread by the following the additional measures.

You should ensure that you have procedures in place for enhanced cleaning across all sections of the accommodation and workplace, especially for common touchpoints (handrails, elevator buttons, doors). Hand sanitiser of a minimum of 60% alcohol content should be made available in communal areas.

You should consider:

  • reducing the number of times a staff member enters accommodation / guest room, for example by removing turn down services, only changing towels and bed linen on the request of the guest or having a longer rotation procedure for the replacement of towels or linen
  • make sure that guests should not be present in the accommodation / room when cleaning is taking place to maintain effective physical distancing
  • non-essential items in the accommodation such as pens, pads, and other paraphernalia should be removed

If you have self-catering accommodation you should consider the risk of cross contamination of food items that are available for guest consumption, and ensure they are disposed of and replaced for the next guests.

If a guest is symptomatic or isolating, further cleaning precautions will be necessary. Guidance for hotels looking after those isolating due to coronavirus

Cleaning of accommodation should commence no sooner than 10 minutes after the guests have departed to allow for air particles to settle. Ventilation should also be enhanced by either mechanical methods or by opening windows during cleaning.

Upon the guests' departure and after the 10 minutes fallow period the guest accommodation and bathroom should be deep cleaned with particular emphasis paid to all flat surfaces that are regularly pushed, pulled, turned or touched for example:

  • door handles and light switches
  • tables and counters
  • armrests of chairs (if not fabric)
  • TV buttons and remote controls, telephones, air conditioner (A/C) buttons and remote controls, kettle handles, fridge door handles
  • bathroom including door handle, door lock, toilet seat and buttons, taps, basins, counters, shower and/or bath

Disposable items such as shampoo, shower gel and shower caps should be disposed of and the end of the guest's stay.

Campsites should also:

  • encourage guests to bring and use their own equipment as far as possible
  • limit shared equipment as much as possible and ensure adequate sanitising where needed
  • toilets will be open subject to enhanced cleaning procedures with customers encouraged to limit to essential and necessary use of communal areas like sinks for utensil cleaning
  • communal showers and changing rooms can reopen provided the relevant guidance is followed
  • undertake a risk assessment for Legionnaires disease in relation to the water systems on the site including showers.

Cleaning in communal staff areas and accommodation

It has been shown that COVID-19 transmission has occurred in areas used by staff. To keep them and your guests safe, ensure enhanced cleaning regimes are also in placed for communal staff areas, including front of house areas such as reception. It is also important that this is also applied to staff accommodation areas where staff share shower and toilet facilities, kitchen facilities and communal accommodation areas.

Masks or mouth and nose coverings

  • guests aged 12 and over must wear masks at all times in indoor areas except for when eating and drinking or when in their own room which they are accommodated in.
  • customers who are exempt from wearing a mask may provide a mask exemption card or may wear an exemption lanyard.
  • all staff must wear a mask or a visor when in the presence of customers or non-staff who are on the premises for work related purposes (such as delivery drivers, maintenance or cleaners)
  • staff can momentarily remove their masks to aid communication (especially lip reading)

It is recommended that all staff in non-customer facing roles also wear a mask or visor when:

  • the recommended physical distancing is difficult to maintain
  • when safe and appropriate to do so with consideration given to the preparation of food and individual safety

More information on masks or mouth and nose coverings

Keeping Staff Safe

Ensuring all mitigations are in place and wider support for staffing mitigations keeps both staff and customers safe. Risks of staff getting and transmitting COVID-19 and being isolated also supports business continuity.

  • Use consistent pairing or bubbling of staff teams where possible to reduce risk of wider transmission
  • Put a process in place to check with staff that they or someone in their household does not have the symptoms of COVID-19 when they arrive at work
  • Breaktimes: staggering breaktimes for staff, encouraging staff to go out for lunch, Reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions in common areas, use disposable cutlery and ensure regular sanitising of surfaces and touch points. Staff need to retain 2 metres where possible, and always a minimum of 1 metre at all times, including if taking outdoor breaks for vaping and smoking.
  • Arrange for staff to arrive and leave separately or in bubbles and stagger times where possible
  • Offer higher risk staff alternative back of house tasks or quieter shifts where possible
  • Meetings: use digital platforms, for debriefing / training : maintain where possible 2 metres physical distance, use well ventilated rooms or meet outside
  • Ensure the COVID risk assessment is regularly reviewed, shared and accessible to all staff. Managers and staff should make time for discussing safety plans ensuring they are understood and achievable as well as allowing individual staff needs to be raised and managed.

Collecting contact information

The Covid-19 (Workplace Restrictions)(Jersey) Order 2020  place a legal requirement on some business and workplace to collect contact details from customers / visitors aged 12 or over. These are generally businesses whose activities have the potential for anyone to be within 2 metres of someone else for longer than 15 minutes and includes accommodation providers.

It important that you check if you are required to collect contact details and, if so, you refer to collecting contact information for all businesses which sets out what you need to do and the steps you need to take to collect customer information safely, including helpful advice from the Information Commissioner.

Registered health professionals

Guidance for Registered Health Professionals

Registered Health Professions are an essential part of the health and care system. Their services are vital in aiding disease and condition management, recovery and prevention of further complications and illnesses.

Registered Health Professionals can follow this guidance alongside their respective professional bodies to ensure the highest level of protective measures for both patients and staff.

Who does this guidance apply to

This guidance applies to Registered Health Professionals including the following:

  • chiropractor
  • osteopath
  • physiotherapist
  • nurse
  • midwife
  • podiatrist
  • optometrist
  • optician
  • orthoptist
  • clinical psychologist
  • speech and language therapist
  • chiropodist
  • dietician
  • occupational therapist
  • radiographer
  • associated practitioners

Acupuncturists are also required to work to this guidance.

Principles for Registered Health



Make sure you also read

Collecting contact information

Contact tracing plays a fundamental part in helping to keep Jersey safe. Under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020 some workplaces must collect contact information of all people attending your premises .

For more information see collecting contact information for all businesses.

Physical distancing for registered health care

There should be physical distancing of 2 metres where possible but always a minimum of 1 metre.

You should have a strategy in place to support physical distancing between everyone on your premises including staff, patients and any other permitted visitors or carers accompanying a patient. Physical distancing guidance applies to all elements of the business premises and operation, including for example stock rooms, staff areas, and delivery points.

It is accepted that many Health Professionals will not be able to maintain physical distancing when directly providing treatments. However, you should continue to ensure that physical distancing can be maintained where it is possible, to reduce the amount of time staff and patients are exposed to the potential spread of COVID-19.

Relevant patient history and up-dates can also be taken ahead of any appointment to reduce contact time.

Only one therapist should be in a treatment room with a patient at a time. Family or friends who are not guardians or carers should not attend appointments with patients unless this is deemed essential. Essential family members and carers should be asked to stay in the waiting room during treatment where this is possible.

More than one person in a treatment room may be permitted strictly for the purposes of supervising individuals on a training programme commenced before the pandemic, in adherence with this guidance.

Hygiene and sanitising for registered health care

Business as usual hygiene measures should be enhanced throughout the Safe Exit Framework to ensure reduced risk of COVID-19 transmission.

As well as the measures outlined in this guidance, the general guidance for businesses and guidance given by your professional regulatory body you should consider the following hygiene measures on resuming your service:

  • where possible, do not share equipment between staff. If this is required, they should be sanitised between uses
  • all equipment used for clients and patients should be appropriately cleaned down and disinfected between uses
  • routine cleaning should be maintained and enhanced
  • ensure work bench/station/bed is disinfected after each client or patient
  • gowns, capes, towels and any other linen used by customers and staff should be properly washed between uses
  • single use and disposable items should only be used once then disposed of
  • practitioners can use nitrile unpowdered gloves or latex gloves anytime the potential exists to come into contact with blood or body fluids including when a client has broken skin in an area where massage is provided or when the practitioner has broken skin on the hands or forearms
  • handwashing should be maintained and enhanced, particularly between seeing patients and between changing gloves
  • practitioners providing massage and direct hands on therapies can choose not to wear gloves during these therapies. However, practitioners should practice stringent hand hygiene and follow hand washing guidance both before and after direct hands on therapies and massage. Hand sanitiser should not replace handwashing
  • practitioners should aim to provide any direct contact hand treatments and massage as the last part of the service
  • practitioners should remain alert to changes in the number of cases in Jersey and be ready to tighten back mitigation measures to protect themselves and their customers
  • the disposal of low risk clinical waste can be disposed of as normal household waste
  • natural or mechanical ventilation of air is advised between patients and at least 10 (ten)minutes should be allowed between patients for the completion of the necessary hygiene and sanitising requirements 

Masks or mouth and nose coverings

Patients, visitors and customers
The use of mouth and nose coverings are mandatory for patients, visitors, and customers of hospital and other close contact health settings.

General Hospital and Health and Community Services staff
Staff working inside the General Hospital and other HCS community clinics must follow the relevant HCS policies and guidance on PPE and adhere to the Covid-19 (Workplace Restrictions) (Jersey) Order 2020 if and when applicable to their area of work.

Private Registered Health Professionals (and acupuncturists)
The use of mouth and nose coverings are mandatory for staff working in private close contact health clinics as well as for patients and clients.

Risk assessments for registered health care

Before resuming work, a risk assessment that is bespoke to the services you provide must be completed and mitigating measures implemented. A record of this and your plan for safe opening should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

In addition to the general guidance for all business, measures you should consider:

  • a review of your seating and treatment space arrangements and adjustments made to allow physical distancing, for example removal or limiting of customer seating in waiting areas if necessary
  • removal of unnecessary furniture and obstacles to ensure as much space as possible is available for safe movement
  • removal of all magazines, newspapers and books from any waiting areas to reduce potential for surface transmission of COVID-19
  • consider and plan how you will operate whilst maintaining physical distance between each person on the premises (except between the member of staff and client when the service is being provided)
  • this may mean that not all staff can work at the same time and/or that you will need to limit the number of clients or patients on the premises at any one time
  • you may choose to apply floor markings and use directional signage to help patients and staff maintain physical distancing where appropriate

Screening measures for registered health care

All practitioners are strongly encouraged to participate in the workforce screening programme with recommended PCR testing every 8 weeks. More information is on Workforce testing programme.

In the context of COVID-19 there are important considerations for all health care professionals to reduce the risk of community transmission. You may choose to take additional measures to protect your staff and patients, such as monitoring staff temperatures before commencement of each shift. This may be considered more vital in delivery of the closest contact treatments and services.

You should ask about your patient's health status, including the risk of being infected with COVID-19 before they arrive for their appointment, ideally by tele-health consultation where possible. If they are showing any symptoms of the virus they must not attend and should call the coronavirus helpline.

General treatment of patients with confirmed or suspected cases of COVID-19 should be postponed for a minimum of 10 days (and ideally 14 days) and until the patient is no longer exhibiting symptoms.

Treatment via virtual means should be provided instead where this is possible.  

Patients must attend on an appointment only basis, which should ideally be made by telephone, text or email. 

You may also choose to screen patients again upon arrival, verbally regarding any current symptoms they may have. You should also consider screening patients for severe vulnerability and vulnerability to COVID-19 and balancing this against the necessity of treatment. If treatment is deemed necessary to outweigh risk, vulnerable patients should be seen at the quietest time of the day.

Practitioners can treat patients who have a recent travel history and have received an appropriate negative PCR test result in line with the Safer Travel Policy.

Healthcare Professionals, who have themselves returned from travel should comply with the test requirements for returning healthcare workers.

Personal Protective Equipment for health care

Personal protective equipment, including single use disposal gloves, single use plastic aprons, sessional use fluid resistant type IIR surgical mask and risk assessed eye/face protection single/sessional use should be used.

Further guidance on the use of personal protective equipment in healthcare settings is available and where relevant will be up-dated on government PPE guidance.

The use of mouth and nose coverings by customers are still recommended in these settings.

Visiting people's homes

People are still discouraged from entering others' homes unless it is essential. The guidance on working safely in people's homes should be followed.

If a home visit is considered essential or the only option for the customer, you should undertake a risk assessment and develop appropriate plans and procedures that should be followed when providing your services. It is important to remember that when you provide services in other people's homes, you have less control over your working environment and hygiene and so enhanced procedures may be required. Customer understanding, and consent of your service procedures is required.

You should follow and adapt the guidance set out above for close personal contact services, and consider the following:

  • pre-arrange with the customer how and where you will be working and set out the need for physical distancing to be maintained whilst the service is not being provided
  • discuss with the customer how and where you can access water and soap for handwashing during your visit
  • bring your own hand sanitisers in case this isn't available (with minimum 60-70% alcohol content)
  • bring your own gowns, capes, towels and any other linen used to be used by you or the customer
  • once finished, place these in a disposable bag to return and wash properly between uses
  • single use and disposable items should only be used once then disposed of
  • plan how you will sanitise equipment between uses, which may require a return to your premises to ensure that this can be done properly

Dentists

Guidance for dentists

Private providers of COVID-19 testing

If you're providing private COVID-19 testing, you need to follow the published standards and guidance for private providers of COVID-19 testing.

Wellbeing, cosmetic and beauty services

This guidance applies to close personal contact services:

  • hairdressers and barbershops
  • barbers
  • spas, beauty and nail salons
  • piercing and tattoo parlours
  • massage and sports massage therapy
  • jacuzzis
  • steam rooms
  • saunas

In the case of registered health care and acupuncture other guidance applies.

Make sure you also read General advice for all businesses and workplaces during COVID-19. This guidance covers effective hygiene, sanitisation and cleaning, ventilation and how to keep your workplace safe. 

Risk assessments

A full risk assessment should be undertaken and implemented via a safety plan which fully addresses and mitigates all COVID-19 public health risks. A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

The safe opening checklist will support getting your business workplace ready and should be used alongside your ongoing risk assessments

When you open, you may wish to display a 'we are workplace ready' poster to demonstrate that you have you have followed the government guidelines when you resume your services.

Legal requirements

There are laws in place to ensure the health of the public is protected from COVID-19 which you should be familiar with:

  • Covid-19 (Workplace Restrictions) (Jersey) Order 2020
  • Covid-19 (Gathering Control) (Jersey) Order 2020
  • Health and Safety at Work Law 1989

If you have a question specific to your business you can email workplacecovid@gov.je to ask for further advice.

Workforce screening

As part of our response to the COVID-19 pandemic, people who work in close contact services are eligible to take part in the Island's workforce testing programme. Testing is important to make sure that new cases of COVID-19 are identified so we can break the chain of coronavirus being passed on to other people. Testing helps us prevent new clusters and outbreaks of the virus, whilst supporting to keep business open.

The workforce testing programme proactively tests for COVID-19 in work groups where workers are more likely to:

  • be a positive case because of where they work
  • transmit the virus to vulnerable individuals or enclosed communities

Businesses, organisations and individuals who are self-employed should arrange to have themselves and their staff tested every 8 weeks.

The process of screening clients for symptoms is essential to keep you and your clients safe and prevent the spread of COVID 19.

More information on symptoms of COVID 19.

If a client is suspected to have COVID 19 infection, then they must not attend, and they should seek another appointment after 14 days and/or after they complete their isolation period.

You should put measures in place to remind clients not to attend their appointment if they have symptoms, for example reminders to the client at the time of booking, pre-appointment calls to the client 24 hours beforehand or through messages if you use automated systems.

Physical distancing

It is accepted that when you are providing your services it is unlikely that physical distancing will be maintained between you and your client. You should however ensure that physical distancing of 2 metres whenever possible, and always a minimum of 1 metre, is maintained at all other times. It is also important to remember that the longer you spend in close contact with your client, the higher the transmission risk between you both and to be mindful to keep the activity time involved as short as possible where you can.

Measures that can assist are:

  • reviewing seating and treatment space arrangements and plan how you will operate whilst maintaining physical distancing between each person on the premises at all times (except between the member of staff and client when service is being directly provided). This may mean closing some workstations off, or planning how you will alternate their use. It may also mean that not all staff can work at the same time and/or require you to limit the number of clients on the premises at any one time
  • you are strongly encouraged to only accept clients who have pre-booked so that you can manage the number of people in the premises at any one time, ensuring that sufficient space is allowed between clients and to prevent any queueing. When accepting a booking you can also request that clients attend on their own where possible
  • removing or limiting seating in waiting areas to discourage waiting
  • applying floor markings and use directional signage to help client and staff maintain physical distancing
  • removing unnecessary furniture and obstacles to ensure as much space as possible is available for safe movement
  • minimising contacts around transactions and consider using contactless payments including tips, where possible
  • considering the use of screens or barriers where practical to increase space between clients during their appointment

Hygiene and sanitising

Staff and clients can be protected from the risk of COVID-19 spread by the following the additional measures:

  • encouraging clients to use hand sanitiser (minimum 60% alchohol content) or handwashing facilities as they enter the premises or before their treatment
  • Providing hand sanitiser in multiple locations like reception areas, changing rooms and exits
  • remove all magazines, newspapers, shared handheld devices and books from clients areas
  • style charts and brochures can be shown to the clients by the member of staff or laid in front of the clients with minimal handling – these should be sanitised after every use
  • remove any testers and products that would normally be handled by clients and only allow these to be administered by staff without risk of cross-contamination (i.e. removing contents with a clean spatula)
  • where possible, do not share equipment between staff. If this is required, they should be sanitised between uses
  • workstations should be assigned to an individual as much as possible. If they need to be shared, they should be shared by the smallest possible number of people
  • maintaining routine enhance cleaning measures
  • gowns, capes, towels and any other linen used by clients and staff should be properly washed between uses
  • encourage staff not to wear their uniforms at home or to and from the workplace, and to change uniforms on a daily basis and wash after each use
  • single use and disposable items should only be used once then disposed of
  • Sanitise reusable equipment, including client chairs, treatment beds, and tools such as scissors after each appointment and the beginning and end of each day
  • Wearing disposable latex or powerless nitrile gloves should be considered whilst working with clients in addition to regular hand washing. If they are used they should be changed and disposed of between each client
  • services that offer massage and direct hands-on therapies can choose not to wear gloves, but this should be in conjunction with enhanced hand washing with water and soap. Hand sanitiser should not replace handwashing in these circumstances.
  • Discourage the use of changing rooms wherever possible - where their use is essential make sure enhanced cleaning measures are in place

Masks or mouth and nose coverings

The use of mouth and nose coverings are mandatory for those working in close contact services as well as for clients.

Face shields (visors) may be worn by close contact staff. It is important to note that they are most effective when used face to face with another person but they can pose a risk if worn by someone standing higher than another as respiratory droplets can be diverted downwards.

To further reduce transmission risks close contact staff might consider wearing both a mask and visor together if this can be tolerated. Doing so would be more beneficial when working close to a customer's face.

Clients may remove their masks in order to receive treatment or services if the wearing of a mask would interfere with a particular treatment, but they must be worn at all other times when inside the premises.

You should remind clients of the need to wear a face mask or visor when waiting to receive their treatment or whilst in communal areas. You should bear in mind that some people are exempt from wearing face coverings for medical reasons.

More detailed information on masks or mouth and nose coverings

Keeping staff safe

Ensuring all mitigations are in place and wider support for staffing mitigations, keeps both staff and clients safe. Risks of staff getting and transmitting COVID-19 and being isolated also supports business continuity.

  • Use consistent pairing or bubbling of staff teams where possible to reduce risk of wider transmission
  • Breaktimes: staggering breaktimes for staff, encouraging staff to go out for lunch, Reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions in common areas, use disposable cutlery and ensure regular sanitising of surfaces and touch points. Staff need to retain 2 metres at all times, including if taking outdoor breaks for vaping and smoking.
  • Arrange for staff to arrive and leave separately or in bubbles and stagger times where possible
  • Offer higher risk staff alternative back of house tasks or quieter shifts where possible
  • Meetings: use digital platforms, for debriefing / training : maintain 2 mts distance, use well ventilated rooms or meet outside
  • Ensure the COVID risk assessment is regularly reviewed, shared and accessible to all staff. Managers and staff should make time for discussing safety plans ensuring they are understood and achievable as well as allowing individual staff needs to be raised and managed.

Collecting contact information

Contact tracing plays a fundamental part in helping to keep Jersey safe. Under the Covid-19 (Workplace Restrictions)(Jersey) Order 2020 some workplaces must collect contact information of all people attending your premises – check to see if your business needs to do so.

Collecting contact information for all businesses

Visiting people's homes to provide services

People are still discouraged from entering others' homes unless it is essential. The guidance on working safely in people's homes should be followed and includes information on physical distancing, hygiene and sanitising, PPE use and important instructions on households who are isolating and when you must not enter someone's home.

If a home visit is considered essential or the only option for the customer, you should undertake a risk assessment and develop appropriate plans and procedures that should be followed when providing your services. It is important to remember that when you provide services in other people's homes, you have less control over your working environment and hygiene and so enhanced procedures may be required. Customer understanding, and consent of your service procedures is required.

You should follow and adapt the guidance set out above for close personal contact services, and consider the following:

  • pre-arrange with the customer how and where you will be working and set out the need for physical distancing to be maintained whilst the service is not being provided
  • Discussing with the client ahead of a visit to other people's homes to ask that physical distancing guidelines is maintained from other people in the household
  • discuss with the customer how and where you can access water and soap for handwashing during your visit. Bring your own hand sanitisers for in case this isn't available (with minimum 60% alcohol content)
  • bring your own gowns, capes, towels and any other linen used to be used by you or the customer. Once finished, place these in a disposable bag to return and wash properly between uses. Single use and disposable items should only be used once then disposed of
  • plan how you will sanitise equipment between uses, which may require a return to your premises to ensure that this can be done properly

Indoor and outdoor sport, fitness and physical activity

Updated Friday 9 April

Following reconnection roadmap sets out a staged approach to reopening, with stage 5 coming into force on Monday 12 April. From that date, the main changes for indoor and outdoor sport and exercise are:

  • there is no limit on the number of participants taking part in outdoor or indoor sport, fitness and physical activity
  • physical distancing is no longer required in law but is still recommended at 2 metres where possible but always at a minimum of 1 metre, there are exceptions for fleeting contact and close contact sport that is permitted with mitigations
  • spectators are permitted

Who this guidance applies to and scope

This guidance is for businesses, clubs and associations that operate indoor and outdoor sport and fitness facilities and/or provide indoor or outdoor sports and physical activity services. It supports operators in identifying how they can adapt their practices to significantly increase safety for staff, volunteers and customers.

Sports and fitness facilities play a vital role in ensuring the ongoing health and wellbeing of Islanders. A managed return to physical activity, whilst ensuring that public health measures are maintained, will benefit both the mental and physical wellbeing of Islanders. However, the safety of customers, staff, volunteers and their families remain the absolute priority.

Legal requirements

There are laws in place to ensure the health of the public is protected from COVID-19 which you should be familiar with:

  • Covid-19 (Workplace Restrictions) (Jersey) Order 2020
  • Covid-19 (Gathering Control) (Jersey) Order 2020
  • Health and Safety at Work Law 1989

If you have a question specific to your business, you can email workplacecovid@gov.je to ask for further information/advice.

Make sure you also read

Risk assessment and resources

The Safe Opening Checklist supports getting your business/organisation workplace ready and should be used alongside your ongoing risk assessments.

Safe Opening Checklist

The workplace ready poster should be displayed in your workplace to remind staff of the measures they need to be taking to keep safe.

Safe reopening posters

A full risk assessment should be undertaken and implemented via a safety plan which fully addresses and mitigates all COVID-19 public health risks.

A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

Two categories of physical proximity are defined as follows:

  1. 'close fleeting contact' – where participants are within the minimum physical distance, for that level of activity (detailed below), of each other, for example a football tackle
  2. 'close contact '– where participants' are in close contact for that level of activity (detailed below), of each other. This may include a carer or helper assisting somebody with a disability to participate in sport/fitness

Ensuring customers do not have symptoms

Ensuring customers do not have symptoms is essential to keep your staff and other customers safe. You should remind customers not to enter your premises if they have any symptoms of COVID-19.

More information on symptoms of COVID 19

Outdoor sport and physical activity

Sport and physical activity may occur indoors or outdoors, at any activity intensity level with participants maintaining 2 metres physical distancing where possible but always a minimum of 1 metre (with the exception of fleeting contact and close contact).

Participants may be in close fleeting contact (as defined above) for example, a brief tackle in football. However, close fleeting contact should be kept to a minimum. This may involve adapting training exercises and minimising match-play time within training sessions.

Close contact (as defined above) is now permitted but such contact should be kept to a minimum.

There is no limit to the number of participants taking part in sport and fitness classes, group practice, matches, competitions and events .

Mask must be worn indoors in in common areas, such as ticket areas and corridors, but not when actually undertaking sport or exercise. This applies to everyone aged 12 or over.

Contact details must also be collected from people participating in indoor sport or exercise.

Masks and contact details are not required for outdoor participants except where they are using indoor changing rooms or shower facilities.

Indoor children's activity groups

Children's activities groups can be run with no restriction on numbers.

When there are less than 10 children, the children do not need to wear masks and there is no need to collect contact details, although any adults supporting the children must wear masks.

The limit of 10 children does not includes children under 5 years old or any adults supporting the children.

When there are 10 or more children masks must be worn by everyone aged 12 or over and their contact details must be recorded.

Changing rooms and showers

Changing rooms have been identified as a hotspot locally for COVID-19 transmission and following this guidance will ensure everyone remains healthy and can continue to enjoy indoor exercise and sport facilities.

Changing rooms and showers can reopen. However, wherever possible people should consider arriving gym or swim ready and changing and taking a shower once they return home.

Additional hygiene and control measures should be followed to ensure the risk of virus transmission is minimised. 

Normal cleaning frequencies will need to be increased depending on how often the facilities are used. For example, if there is a high level of usage, the normal cleaning frequency should be doubled. This will need to be on a case-by-case basis as cleaning frequencies may vary throughout the day depending on the number of users of the facilities. Hard surfaces that are touched frequently (for example door handles, grab rails, etc.) should also be cleaned more frequently in addition to standard cleaning protocols.  

In addition to increasing the frequency of cleaning by the organisation, each person using a shower should be encouraged to clean the shower and changing area they have used immediately after use. 

Venues with shared showers, washing and changing facilities should follow the following guidance:

  • introduce staggered start and finish times to reduce congestion and contact at all times 

  • remove anything that's not essential in the changing room to minimise touch points and facilitate cleaning

  • based on the size of each facility, determine how many people can use it at any one time to maintain a distance of at least 1 metre 

  • place visual marks and/or arrange furniture to maintain safe social distancing of at least 1 metre

  • introduce enhanced cleaning of all facilities throughout the day and at the end of each day

  • cleaning should include all areas likely to be touched by hand including sinks, shower trays and shower curtains. Tiles and grouting should also be regularly cleaned and checked for condition

  • users should, where possible, be asked to clean the shower and changing area they have used after use 

  • any showers that do not appear to have been used for a while should be left to run with hot water before use 

  • provide hand sanitiser (with at least 70% alcohol content) and ensure that people use it before entering the changing room and after leaving

  • masks must be worn in changing rooms

  • provide disposable: cleaning cloths, gloves and aprons and ensure they are always available to use by those using showers 

  • provide a cleaning solution for those using showers to use. The standard disinfectant used within the organisation should be checked to ensure that it is effective against enveloped viruses. If not, consider providing a solution consisting of either: a combined detergent disinfectant solution at a dilution of 1,000 parts per million available chlorine OR a household detergent followed by disinfectant (1,000 parts per million available chlorine)

  • provide suitable and sufficient rubbish bins in shower areas with regular removal and disposal

  • make sure good ventilation is available

  • a customer notice should be displayed for users explaining the enhanced cleaning regime and cleaning/monitoring times with a staff checklist for completion and information. The notice should also inform users to carry out the following hygiene/cleaning requirements.

Guidelines for those using shared showers and sinks:

  • after you have finished using the shower/changing or sink area you are requested to clean the areas you have come into contact with using the materials provided
  • let the shower or taps run for 30 seconds after use prior to cleaning 
  • disinfect by wiping down the shower door handles (inside and out), shower controls and any other surfaces touched by hand with a disposable cloth dampened with the cleaning solution provided
  • avoid creating splashes when cleaning 
  • dispose of used cloths and materials accordingly in the bins provided
  • report any issues immediately to the management of the facilities 

It is important to undertake a risk assessment for Legionnaires disease in relation to the water systems on site including showers.

Saunas, steam rooms and jacuzzies

Saunas, steam rooms and jacuzzies can reopen.

Risk assessment

Each operator will need to look at their own circumstances and operating protocols and decide whether it is reasonable to reopen sauna, jacuzzi and steam rooms. It is recognised that some may find it is not safe enough or commercially viable to reopen. Physical distancing of 2 metres and at least 1 metre may well be the key factor. If it is not possible to keep to the recommended physical distance guidance and the facilities appropriately cleaned, then these facilities should not open.

Hygiene and cleaning 

The hygiene and cleaning guidance for indoor sport and fitness should be followed. Hand hygiene/sanitation practices should be performed before and after the use of a sauna, jacuzzi or steam room.

Saunas it is recommended that:

  • people do not use them if they are feeling ill in any way and should not, for example, "sweat out a cold"
  • provided the sauna maintains a core temperature of 65 degrees Celsius or above a fallow period (when the sauna is unoccupied and operating at 65 degrees Celsius or higher) of 15 minutes between different users should be followed prior to another person using the sauna
  • normal cleaning with moderately degreasing cleaning agent (mild soap) should be undertaken throughout the day
  • physical distancing (2 metres wherever possible and at least 1 metre) is required. This means that most commercial saunas will have a maximum of two people, which might make them commercially unviable
  • users should sit on their own clean towel in the sauna, store it in a separate bag and wash it straight away without it touching the users face or drying themselves

Jacuzzies it is recommended that:

  • the indoor sport and fitness guidance, especially the section relating to swimming pools, is followed

Steam rooms it is recommended that:

  • enhanced cleaning and hygiene arrangements are followed (see hygiene and cleaning guidance for indoor sport and fitness) all surfaces within the steam room should be thoroughly cleaned and wiped down with a mop or sponge every hour
  • use needs to be controlled in line with physical distancing requirements (2 metres wherever possible and at least 1 metre)

Intensity levels

All levels of intensity are permitted for indoor and outdoor sport, however, the following mitigations will help reduce risk:

  • limiting the duration of higher risk manoeuvres or play perhaps adapting training exercises and minimising 'match-play' time within training sessions
  • increasing physical distancing and operating at lower capacity
  • decreasing the number of participants to create more space per participant and decrease the overall number of people involved
  • removing items of equipment to facilitate an easier flow of people and to assist physical distancing
  • only play low volume ambient background music to avoid people leaning into one other when exercising
  • setting up distinct training and competition groups to minimise the number of individuals that can potentially be exposed

Physical distancing

It is recommended that you have a strategy in place to support physical distancing of 2 metres where possible but always a minimum of 1 metre between everyone engaging in your business/organisation's activity including volunteers, staff, customers and any other permitted visitors.

For the purposes of indoor sport and physical activity, participants may be in close fleeting contact (as defined above). However, close fleeting contact should be kept to a minimum. This may involve adapting training exercises and minimising match-play time within training sessions:

  • close contact (as defined above) is now permitted indoors but such contact should be kept to a minimum
  • other than during fleeting or close contact everyone must maintain a minimum of1 metre physical distancing
  • where cardiovascular equipment is provided it should be set out in a way that ensures a minimum of 1 metre between users and be restricted to areas where a high level of natural or mechanical ventilation is provided
  • pre-booked time slots for defined spaces in free gym areas are allocated to allow for touch points to be sanitised between users

Measures to do this will depend on your business operations but might include:

  • limit the number of participants allowed at any one time to ensure a distance of 1 metre or more can be maintained. Provide signage that states the maximum number of people allowed or allocate a member of staff to supervise entrances to manage maximum numbers
  • prepare signage to ensure physical distancing of 1 metre is maintained
  • assess how many volunteers / members of staff can safely undertake their work, whilst maintaining a minimum distance of 1 metre between each other, and consider separation of staff by area or by time. Use back-to-back or side-to-side working (rather than face-to-face)
  • if you assess that it won't be possible to conduct certain activities safely then either suspend or alter them
  • all physical distancing and hygiene measures must apply to all elements of the premises and business operation, including for example staff areas, changing rooms and delivery points
  • physical distancing and cleanliness will be promoted by the instructor(s) / organiser(s) at the beginning and throughout all classes and activities
  • small group classes should be organised in a series of formations to comply with physical distancing, with appropriate spacing between participants monitored by the instructor / organiser throughout the class / activity

Ventilation

Improved ventilation and air exchange rates are key mitigations:

  • maximise ventilation and air exchange rates, this can either be attained through adjustments to ventilation and air exchange systems, by controlling numbers and by using natural ventilation
  • ventilation systems should provide 100% fresh air and not recirculate air from one space to another
  • increasing the existing ventilation rate by fully opening dampers and running fans on full speed
  • maximise natural ventilation by opening doors and windows where it is safe to do so
  • operating the ventilation system 24 hours a day
  • increase the frequency of filter changes
  • in the absence of known ventilation rates, a carbon dioxide sensor should be used as a surrogate indicator to switch on additional mechanical ventilation or open windows

CIBSE COVID-19 Ventilation Guidance on Chartered Institution of Building Services Engineers website

Hygiene and sanitising

Staff, volunteers and participants can be protected from the risk of COVID-19 spread by the following the additional measures:

  • provision of hand sanitiser at entrances and outside of toilets, rooms or other high touch point areas
  • ensuring access to and encouraging regular handwashing for staff
  • ensuring any necessary shared equipment, e.g. tills, phones, card machines, keyboards, etc are sanitised between use by staff. You should also remind staff not to share items, for example pens or other items. Consider putting in place physical barriers such as perspex screens or an equivalent at reception
  • promoting frequent handwashing and sanitising is preferred over gloves. Staff that choose to wear gloves should change these every 1 to 3 hours depending on the need to physically handle items that others may have touched such as shared-surfaces and equipment
  • if disposable gloves, visors or cloth masks are supplied to staff, you should ensure colleagues are reminded to replace or clean them regularly during use, and before and after each use
  • encouraging individuals to take reasonable personal responsibility when taking part in physical activity e.g. using their own equipment, water bottles and towels etc as much as possible
  • establishing protocols for rotating or sanitising any shared equipment
  • equipment (including mats etc.) will be cleaned in between use. This can either be done by the customer / user or staff member and monitored
  • ensuring a fallow period (when an area is unoccupied) of at least 10 minutes before cleaning commences
  • maintaining rigorous cleaning procedures and ensuring staff carry out regular cleaning of high-contact touch points
  • touch points of equipment should be cleaned immediately after use – this can be done either by the customer / user or a member of staff in addition to the cleaning schedule

Masks or mouth and nose coverings

It is a legal requirement that anyone over the age of 12 wears a mask when using an indoor physical activity facility, except when actually exercising or playing sport, or changing and showering. The exception being when a child or young person is taking part in a children's activity group (for example, a dance class) in which case they do not need to wear a mask if there are less than 10 children.

Masks must be worn inside all parts of indoor physical activity facilities including when transiting through indoor areas to use outdoor areas and when in a changing room.

Masks can be removed and stored with personal belongings before actively exercising or taking part in sport and when showering. Although not mandatory, masks can be worn while exercising.

As inductions are a critical part of a gym's safety procedures, induction will be managed with the use of PPE; for the purpose of carrying out inductions staff and clients are required to wear a mask or visor.

More information on masks or mouth and nose coverings

Further mitigations may include:

  • ensuring your plan, processes and systems meet the overarching public health requirements and the general principles around physical distancing and the amount of close contact for the particular sport or activity
  • ensuring your plan, processes and systems meet the general advice for businesses and indoor / outdoor workplaces
  • being prepared for the management of an individual with COVID-19 symptoms
  • how you will administer first aid to someone
  • how you will manage toilet facilities to maintain hygiene and physical distancing
  • all visitors / contractors should follow the physical distancing and cleanliness guidelines
  • you should also be mindful of information and stipulations from your insurers
  • in planning any sporting event the gatherings guidance must be followed

Spectators

There is no limit to the number of spectators at a sports event, where those events are able to take place without the need for special permits or licences e.g. requiring approval by the Bailiff's Panel. However:

  • if the event is indoors all spectators must wear a mask
  • the organiser must adhere to the published guidance on gatherings and events, and
  • regardless of whether the event is indoors or outdoors, it is recommended that all spectators remain 2 metres apart wherever possible but always a minimum of 1 metre apart

Specific facilities guidance

As well as the foregoing generic guidance specific facilities should also adhere to the following guidance

Gyms

  • only equipment that is spaced far enough apart to maintain physical distancing of at least 2 metres will be used – as an example this can be done via moving equipment or marking every other piece of equipment in the gym out of order
  • users should not be in close facing contact
  • touch points of equipment should be cleaned after use – this can be done either by the customer or staff using spray and cloths provided. ‑this is in addition to the cleaning schedule
  • regarding inductions please see information above under 'masks or mouth and nose coverings'
  • extra signage regarding physical distancing should be in place around the gym/free-weights area

Gymnastics

For the purposes of gymnastics foam pits can be open, they remain closed for any other purpose. The reintroduction of foam pits for gymnastics is allowed with the following control measures:
  • to reduce the risk of transmission only one person may be in the pit at any one time. Where it is necessary for more than one person to enter the foam e.g. in an emergency, the pit should not be used for 90 minutes to ensure any potential viral load has disappeared before further use. 
  • it is advisable that gymnasts shower before they attend if they will be using a foam pit
  • ensure that a gap of 1 minute is introduced between each gymnast using the pitted area 
  • make sure that the pit is vacated as quickly as possible after use. For example, wait until the gymnast is out of the foam before providing feedback on the skill performed 
  • pit use should be limited to essential skill development activities only. Where possible, utilise other set ups   
  • maintain regular hand sanitisation and cleaning of high touch areas around the pit as determined by the clubs or venue’s risk assessment

Studios

  • physical distancing guidelines must be followed
  • there will be a minimum of a 10-minute fallow period in between classes and no waiting around in groups
  • equipment (including mats etc) will be cleaned in between use. This can either be done by the customer or staff member using spray and cloths provided
  • no equipment will be shared during classes
  • if possible, markings will be made on the floor to show the area for individuals

Courts/sports halls

  • if physical distancing can take place, courts and halls can open. However, for any activity where physical distancing is not possible, these facilities/activities will remain closed/not played

Swimming pools

  • swimming pools can open as long as they are properly chlorinated
  • fallow periods are not required within pools; however, they are required in non-poolside areas including changing rooms, showers and other areas
  • physical distancing must be maintained in the pool and all other areas, except for close contact for the purpose of sport or physical activity
  • extra care/signposting will be shown to maintain physical distancing when getting in/out of the pool
  • teachers/instructors/coaches and students on the poolside must follow physical distancing guidelines between each other
  • any equipment used will be cleaned after/between use
  • wherever possible users should arrive swim-ready and change/shower at home. Considerations should be made to ensure limited time is taken in changing areas, especially during the changeover of group activity to maintain physical distancing
  • hand sanitiser and/or soap will be available poolside for staff
  • if flumes are available, physical distancing must be followed

Keeping staff and volunteers safe

Ensuring all mitigations are in place and wider support for staffing mitigations, keeps both staff and users safe. Reducing the risks of staff getting and transmitting COVID-19 and being isolated also supports business continuity.

  • use consistent pairing or bubbling of staff teams where possible to reduce risk of wider transmission
  • staggering breaktimes for staff, encouraging staff to go out for lunch, Reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions in common areas, use disposable cutlery and ensure regular sanitising of surfaces and touch points. Staff need to maintain 2 metres at all times, including if taking outdoor breaks for vaping and smoking
  • arrange for staff to arrive and leave separately or in bubbles and stagger times where possible
  • use digital platforms for meetings, for debriefing and training. Maintain 2 metres distance, use well ventilated rooms or meet outside
  • ensure the COVID risk assessment is regularly reviewed, shared and accessible to all staff. Managers and staff should make time for discussing safety plans ensuring they are understood and achievable as well as allowing individual staff needs to be raised and managed
  • customer facing staff or volunteers that attend multiple events in one day or work with multiple numbers of attendees should consider the additional risk this brings and it is strongly recommended that they adopt additional mitigation measures wherever possible, in addition to ensuring that all involved observe strict hand hygiene and that there is thorough cleaning of touch points between groups of attendees. For example, they should increase the physical distance between themselves and attendees
  • all staff and volunteers should be aware of COVID symptoms and systems should be in place to prevent attendance when unwell.

Community testing

As part of our response to the COVID-19 pandemic, people who work/volunteer in this sector (currently categorised as Group C workers) are eligible to take part in the Island's community testing programme. Testing is important to make sure that new cases of COVID-19 are identified so we can break the chain of coronavirus being passed on to other people. Testing helps us prevent new clusters and outbreaks of the virus, whilst supporting business to remain open.

COVID-19 testing programme

Collecting contact information

Indoor and outdoor leisure

Venues permitted to open:

  • art galleries
  • museums
  • libraries
  • indoor and outdoor visitor attractions
  • outdoor playgrounds and climbing equipment
  • amusement centre
  • theatres, auditoriums and cinemas
  • jacuzzis, steam rooms and saunas


Make sure you also read

You must also follow the requirements for gathering and events where required.

Risk assessments

A regular risk assessment must be undertaken, and appropriate measures put in place before opening to reduce and manage the risk of COVID-19 transmission.

A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

Safe Opening checklist and posters

The Safe Opening Checklist supports getting your business workplace ready and should be used along side your ongoing risk assessments.

Safe Opening Checklist

The workplace ready poster should be displayed in your workplace to remind staff of the measures they need to be taking to keep safe.

Safe reopening posters

Workforce screening

As part of our response to the COVID-19 pandemic, people who work in leisure and recreation are eligible to take part in the Island's workforce testing programme. Testing is important to make sure that new cases of COVID-19 are identified so we can break the chain of coronavirus being passed on to other people. Testing helps us prevent new clusters and outbreaks of the virus, whilst supporting to keep business open.

The workforce testing programme proactively tests for COVID-19 in work groups where workers are more likely to:

  • be a positive case because of where they work
  • transmit the virus to vulnerable individuals or enclosed communities

Businesses and organisations should arrange to have their employees tested every 8 weeks.

Workforce testing programme

Legal requirements

There are laws in place to ensure the health of the public is protected from COVID-19 which you should be familiar with:

  • Covid-19 (Workplace Restrictions) (Jersey) Order 2020
  • Covid-19 (Gathering Control) (Jersey) Order 2020
  • Health and Safety at Work Law 1989

If you have a question specific to your business you can email workplacecovid@gov.je to ask for further advice.

Physical distancing

The requirement for people to maintain 2 metres distance from other households has been removed from law but it is nevertheless recommended that 2 metres physical distancing is maintained wherever practicable with a minimum recommendation of at least 1 metre.

You should have a strategy in place to support physical distancing where possible between everyone on your premises including staff, customers and any other visitors. In order to support physical distancing, and keep their guests safe, it is recommended that wherever possible event organisers operate on a principle of approximately 50% of normal capacity.

Where physical distancing between staff and customers is not possible, for example at the till or in seated areas of theatres other mitigation measures must be in place.

Measures to do this will depend on your business operations but might include:

  • calculating the maximum number of customers that can reasonably follow physical distancing guidelines within the setting and any outdoor areas. Take into account total floorspace as well as likely pinch points and busy areas
  • limiting the number of customers/visitors overall and in any particular congestion areas, for example doorways between outside and inside spaces
  • guide customers/visitors with floor markings at particular points where they may congregate, such as toilet queues or queues outside the business premises if these are anticipated
  • businesses may choose to create one-way systems or implement other appropriate measures
  • remove or limit seating. If seating is provided, space out appropriately to enable physical distancing
  • staggering entry times and take steps to avoid queues building up in surrounding areas
  • accept people in cohorts in pre-arranged timings
  • use outside areas for queuing where available and safe to do so, for example some car parks
  • managing outside queues to ensure they do not cause a risk to individuals, other businesses or additional security risks, for example by introducing queuing systems, having staff direct customers and protecting queues from traffic
  • making sure that pedestrian or disabled access is kept free

Performances

If your venue provides performances:

  • there should be 3 to 5 metre distance between performers and audiences
  • people who are performing/ singing / playing should be at least 2 metres from every other person present wherever possible and positioned side-by-side rather than face-to-face. It is accepted that there will be fleeting contact between performers during performances where physical distancing is not possible.
  • face to face positioning requires 3 to 5 metres distance from other people
  • safe physical distancing may limit the number able to perform

Food and drink

You must adhere to the law and guidance on food and drink premises. The law states that food and drink may only be consumed by people sitting at tables. People sitting in auditorium / theatre style seating are not permitted to consume food or drink.

Hygiene and sanitising

Staff and customers can be protected from the risk of COVID-19 spread by following these additional measures:

  • provision of hand sanitiser at entrances, exits, outside of toilets, and other high touch point areas
  • ensuring access to and encouraging regular handwashing for staff
  • ensuring any necessary shared equipment, e.g. at entry points, card machines, keyboards, monitors, are sanitised between use by staff and customers. You should also remind staff not to share items, for example pens or other items
  • promoting frequent handwashing and sanitising is preferred over gloves. Staff that choose to wear gloves should change these every 1 to 3 hours depending on the need to physically handle items that customers may have touched such as shared surfaces
  • if disposable gloves, visors or masks are supplied to staff, you should ensure colleagues are reminded to replace or clean them regularly during use, and before and after each use
  • put away into storage any exhibits that encourage touching or picking items or objects up
  • consider suspension of push button activities or provide appropriate hand sanitising gel (with 60% to 70% alcohol content), following use of this equipment and frequent effective cleaning and sanitisation

Masks or mouth and nose coverings

When inside, staff must by law wear masks or visors when working with customers or when in a shared space used by customers or visitors. Staff who are unable to wear a mask or a visor should be offered alternative non-customer facing tasks to protect themselves and others.

If your premises contains a retail outlet permitted to open all retail staff must also wear a mask or visor when in the presence of a visitor (ie customer) and when in the presence of another worker from a different company/ workforce.

Customers or visitors must wear masks when indoors within this sector (unless they are exempt).

More information on masks or mouth and nose coverings

Keeping staff safe

Ensuring all mitigations are in place and wider support for staffing mitigations, keeps both staff and customers safe. Reducing the risks of staff getting and transmitting COVID-19 and being isolated also supports business continuity.

  • use consistent pairing or bubbling of staff teams where possible to reduce risk of wider transmission
  • breaktimes: staggering breaktimes for staff, encouraging staff to go out for lunch, reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions in common areas, use disposable cutlery and ensure regular sanitising of surfaces and touch points. Staff need to retain 2 metres at all times, including if taking outdoor breaks for vaping and smoking.
  • arrange for staff to arrive and leave separately or in bubbles and stagger times where possible
  • offer higher risk staff alternative back of house tasks or quieter shifts where possible
  • meetings: use digital platforms, for debriefing / training : maintain 2 metres distance, use well ventilated rooms or meet outside
  • ensure the COVID risk assessment is regularly reviewed, shared and accessible to all staff. Managers and staff should make time for discussing safety plans ensuring they are understood and achievable as well as allowing individual staff needs to be raised and managed

Collecting contact information

The Covid-19 (Workplace Restrictions)(Jersey) Order 2020 place a legal requirement on some business and workplace to collect contact details from customers / visitors aged 12 or over. These are generally businesses whose activities have the potential for anyone to be within 2 metres of someone else for longer than 15 minutes and includes indoor play facilities (except where the indoor play facility is being used for a children's activity group of up to 10 children, in which case the children do not need to wear a mask).

It important that you check if you are required to collect contact details and, if so, refer to collecting contact information for all businesses for what you need to do and the steps you need to take to collect customer information safely, including helpful advice from the Information Commissioner.

Indoor play areas / facilities

Updated Friday 9 April 2021

This guidance is for indoor play areas / facilities which are used by individual customers or visitors (for example, a play area in a restaurant or visitor attraction).

If the indoor play equipment is used by children as part of a children's activity group slightly different requirement apply with regard to wearing of masks and provision of contact details however, children's activity groups using indoor play facilities should still follow the guidance below.

Indoor play areas / facilities may include soft play, use of play equipment such as climbing frames, swings, ropes, slides, ball and foam pits or dressing up.

Ministers have announced an acceleration of the Island's Reconnection Roadmap. From Monday 12 April the following applies:

  • any number of people may use play area / facility at the same time, this includes children of all ages and any parents
  • children should be allocated into groups with fixed time slots provided
  • all shared surfaces to be sanitised between fixed time slots
  • ball or foam pits should be closed or be removed
  • any person aged 12 or over must wear a mask
  • the owner / manager is required to take the contact details of any person aged 12 or over

Make sure you also read 

This guidance is in addition to the general advice for all businesses and workplaces where you can find important information on the measures you need to put in place to help stay COVID secure, for example on cleaning and sanitising, ventilation, collecting customer information and masks.

Risk assessment

A regular risk assessment must be undertaken, and appropriate measures put in place before opening to reduce and manage the risk of COVID-19 transmission.

A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

The safe opening checklist will support getting your business workplace ready and should be used alongside your ongoing risk assessments.

You can also download the workplace ready poster to display to customers.

Legal requirements

There are laws in place to ensure the health of the public is protected from COVID-19 which you should be familiar with:

  • Covid-19 (Workplace Restrictions) (Jersey) Order 2020
  • Covid-19 (Gathering Control) (Jersey) Order 2020
  • Health and Safety at Work (Jersey) Law 1989

If you have a question specific to your business you can email workplacecovid@gov.je to ask for further advice.

Ensuring customers do not have symptoms

Ensuring customers do not have symptoms is essential to keep your staff and other customers safe. You should remind customers not to enter your premises if they have any symptoms of COVID-19.

More information on symptoms of COVID 19.

Workforce testing

As part of our response to the COVID-19 pandemic, people who work in leisure and recreation are eligible to take part in the Island's workforce testing programme. Testing is important to make sure that new cases of COVID-19 are identified so we can break the chain of coronavirus being passed on to other people. Testing helps us prevent new clusters and outbreaks of the virus, whilst supporting to keep business open.

The workforce testing programme proactively tests for COVID-19 in work groups where workers are more likely to:

  • be a positive case because of where they work
  • transmit the virus to vulnerable individuals or enclosed communities

Businesses and organisations should arrange to have their employees tested every 8 weeks.

Physical distancing

 It is not possible in indoor play areas to maintain 2 metres physical distancing between people hence other measures must be in place. These measures must include:

  • any person aged 12 or over must wear a mask
  • the owner / manager is required to take the contact details of any person aged 12 or over

Further measures will vary dependent on your business operations and equipment but might include:

  • To reduce crowding accompanying adults should be encouraged not to congregate around play areas and to keep 2 mmetres where possible, and always a minimum of 1 metre distance from other people not within their household.
  • Limit the number of parents supervising play to reduce crowding
  • Children should be encouraged to maintain a physical distance from others where possible (and reminded not to come into close contact with or touch other children). If the design of play equipment allows then a one-way system using directional arrows can be used within play and other jungle gym type equipment.
  • Identifying pinch points and areas which can cause congregation before consider whether closing these sections or adding in further mitigations to reduce risk

Hygiene and sanitising

Staff and customers can be protected from the risk of COVID-19 spread by the following the additional measures:

  • Ensure that soft play is supervised by a member of staff whenever in use
  • Provide hand sanitiser (with at least 60 -70% alcohol content) and ensure that people use it before and after entering a soft play area
  • Ensure that all play equipment and touchpoints / shared surfaces are cleaned appropriately between booked sessions. Particular attention is needed on high contact areas such as slides, monkey bars, enclosed crawl through "tunnels" or tube slides and handholds. Your risk assessment should give consideration as to the frequency and nature of cleaning
  • Ensure sufficient drying/disinfectant time which allows the evaporation of any potentially harmful cleaning products. A regular fallow period of at least 10 minutes may need to be introduced to ensure regular cleaning and drying time
  • Ensure children are not near equipment in the cleaning process
  • Ensure any items which are either difficult to clean and/or are loose moveable items such as balls in ball pits, or smaller soft play items are removed. Items that are difficult to clean may become a risk, and moveable items may be missed during cleaning regimes

Masks or mouth and nose coverings

It is mandatory for all staff and visitors aged 12 and older to wear a mask. The exception being where the indoor play facility is being used for a children's activity group of up to 10 children, in which case the children do not need to wear a mask.

More information on masks or mouth and nose coverings

Keeping staff safe

Ensuring all mitigations are in place and wider support for staffing mitigations, keeps both staff and customers safe. Risks of staff getting and transmitting COVID-19 and being isolated also supports business continuity.

  • Use consistent pairing or bubbling of staff teams where possible to reduce risk of wider transmission
  • Breaktimes: staggering breaktimes for staff, encouraging staff to go outside for lunch, Reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions in common areas, use disposable cutlery and ensure regular sanitising of surfaces and touch points. Staff need to retain 2 metres at all times, including if taking outdoor breaks for vaping and smoking
  • Arrange for staff to arrive and leave separately or in bubbles and stagger times where possible
  • Offer higher risk staff alternative back of house tasks or quieter shifts where possible
  • Meetings: use digital platforms, for debriefing / training: maintain 2 mts distance, use well ventilated rooms or meet outside
  • Ensure the COVID risk assessment is regularly reviewed, shared and accessible to all staff. Managers and staff should make time for discussing safety plans ensuring they are understood and achievable as well as allowing individual staff needs to be raised and managed

Collecting contact information

The Covid-19 (Workplace Restrictions)(Jersey) Order 2020  place a legal requirement on some business and workplace to collect contact details from customers / visitors aged 12 or over. These are generally businesses whose activities have the potential for anyone to be within 2 metres of someone else for longer than 15 minutes and includes indoor play facilities (except where the indoor play facility is being used for a children's activity group of up to 10 children, in which case the children do not need to wear a mask).

It important that you check if you are required to collect contact details and, if so, you refer to collecting contact information for all businesses which sets out what you need to do and the steps you need to take to collect customer information safely, including helpful advice from the Information Commissioner.

Youth and community groups

Updated Friday 9 April

As we move through the reconnection roadmap further changes have been made for this sector. There is now no limit on the number of participants and physical distancing is recommended to be 2 metres where possible but always a minimum of 1 metre.

Who this guidance applies to and scope

This guidance applies to services provided by youth and community centres, parish halls, charities, youth organisations and social clubs.

If the premise also accommodates sport and recreation services, the sector specific guidance for sport and indoor leisure venues and services should also be followed.

The value and importance to the health and social wellbeing of Islanders in resuming community services and support is well recognised. This guidance should be followed along with the advice for events and gatherings.

Legal requirements

There are laws in place to ensure the health of the public is protected from COVID-19 which you should be familiar with:

  • Covid-19 (Workplace Restrictions) (Jersey) Order 2020
  • Covid-19 (Gathering Control) (Jersey) Order 2020
  • Health and Safety at Work Law 1989

If you have a question specific to your business, you can email workplacecovid@gov.je to ask for further information/advice.

Risk assessment and resources

The Safe Opening Checklist supports getting your business/organisation workplace ready and should be used alongside your ongoing risk assessments.

Safe Opening Checklist

The workplace ready poster should be displayed in your workplace to remind staff of the measures they need to be taking to keep safe.

Safe reopening posters

A full risk assessment should be undertaken and implemented via a safety plan which fully addresses and mitigates all COVID-19 public health risks.

A record of the risk assessment and plan should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.


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Principles for youth and community centres, charity support and social clubs

Youth Services should refer to education and childcare to ensure consistency. A record of the risk assessment and plan for opening should be available for inspection by the relevant authorities, including the Health and Safety Inspectorate, upon request.

Members, attendees and parent/guardians should be contacted to communicate changes to how activities will be commencing under public health guidance. Communication should explain the measures that have been taken to reduce the risk of COVID-19 spread and highlight how attendees must be able to comply with these. This communication should highlight what should be done if people become symptomatic or exposed to COVID-19 and that they should not attend any activities if this is the case.

Members and attendees who are at higher risk from COVID-19 should be supported in considering the balance of risk from infection and the benefit they would gain from attending community support services. Enhanced measures may be put in place to support these people if they choose to attend.

Additional planning will be required to ensure this guidance can be followed when organising any activity through community buildings. For example, taking into account staff / volunteer numbers needed and contingency plans for any vulnerable staff / volunteers, as highlighted in the general guidance.

Youth and community organisations should consider prioritising activity around supporting Islanders at higher risk or those needing support. For example, providing access to premises for access by charity and community organisations delivering one-to-one support around mental wellbeing and social health or other needs.

Physical distancing

Young people are exempt from the guidance for physical distancing when at a youth service venue. Staff, volunteers, visitors and parents/guardians and all other adults are however guided to maintain physical distancing. The advice is for all adults to maintain 2 metres physical distancing wherever possible and always at least 1 metre.

Youth and community centres should carefully consider the activities they resume and wherever possible only organise activities where physical distancing guidance can be followed.

  • wherever possible, activities should be structured, meaning they are organised and more easily monitored by staff / volunteers to ensure physical distancing of 2 metres where possible but always a minimum of 1 metre
  • in addition, consideration should be given to outdoor activity and support where the spread of COVID-19 is less likely and physical distancing is more easily maintained
  • crowding or queues must be avoided at any entry points or drop-off and pick-up areas
  • careful consideration must be given to ensure that there are enough staff / volunteers to ensure physical distancing
  • masks and other mouth and nose coverings should be encouraged in indoor activities for all adults
  • using shared transport and car sharing to areas where activities are held should be avoided
  • if shared transport must be used, consider reducing the number of people in each vehicle and using visual cues, for example on minibus seats, to illustrate where people can sit to ensure physical distancing. Masks are strongly recommended to be worn

Maximum numbers allowed

  • any group activity or gathering should follow the guidance for controlled events and gatherings
  • there is no limit on the number of participants attending
  • any type of activity should only occur if there is confidence that physical distancing can be maintained

Hygiene and sanitising in youth and community centres, charity support and social clubs

Communal supplies, equipment and surfaces such as tables, handrails and door handles are frequently touched and can lead to viral spread. They should be cleaned frequently in line with the general guidance on cleaning and sanitation.

Avoid activities that must, by their nature, share equipment between different individuals. If it is deemed necessary, ensure cleaning of shared equipment used in recreational or other activities, between each activity or before equipment is passed from one individual to the next.

If food and drink is served, you should also follow the advice for Food and Drink services.

If youth or community centre activities incorporate a mealtime, packed lunches from home should be encouraged.

If meals or sustenance must be provided on the premises, plate each meal to serve it so that multiple people are not using the same serving utensils (have staff and vlunteers serve food rather than a buffet style). Serve meals outside where possible.

Masks

There is no requirement for primary aged children to wear mouth and nose coverings while attending youth service/ organisation premises.

All secondary aged young people attending youth service/organisation premises should wear masks when moving around in indoor areas within the premises, such as in corridors and communal areas where social distancing cannot easily be maintained.

Community testing

As part of our response to the COVID-19 pandemic, people who work/volunteer in this sector are eligible to take part in the Island's community testing programme. Testing is important to make sure that new cases of COVID-19 are identified so we can break the chain of coronavirus being passed on to other people. Testing helps us prevent new clusters and outbreaks of the virus, whilst supporting business to remain open.

COVID-19 testing programme

Collecting contact information

The Covid-19 (Workplace Restrictions)(Jersey) Order 2020 place a legal requirement on some business and workplace to collect contact details from customers / visitors aged 12 or over. These are generally businesses whose activities have the potential for anyone to be within 2 metres of someone else for longer than 15 minutes. It important that you check if you are required to collect contact details and, if so, you refer to collecting contact information for all businesses which sets out what you need to do and the steps you need to take to collect customer information safely, including helpful advice from the Information Commissioner.

Worship, funerals and solemisation of marriage and civil partnerships

There is no limit on the number of people who may attend a service of worship, a funeral service or the solemnisation of a marriage or civil partnership if it is held in an indoor or outdoor venue, however, if more than 50 people are present and the event is indoors all attendees aged 12 or over must wear a mask and provide contact details.

For Sunday Schools or any other children's activities that take place outside of a faith or worship service, these can be run with no restriction on numbers.

When there are less than 10 children, the children do not need to wear masks and there is no need to collect contact details, although any adults supporting the children must wear masks. The limit of 10 children does not includes children under 5 years old or any adults supporting the children.

When there are 10 or more children masks must be worn by everyone aged 12 or over and their contact details must be recorded.

The exception is for those who are practicing or performing brass or wind instruments, or singing. Congregations who are singing are still strongly encouraged to wear masks while singing, even if not required to do so by law.

The exception where the solemnization of marriage and civil partnership is:

  • outdoors in a private garden (including a marquee) the maximum number of people is 50 excluding anyone aged 4 or under but including the celebrant and any event organiser or service provider ( this does not include marquees which are classed as 'indoors')
  • indoors in a private home the maximum number of people is 20 excluding anyone who lives in the home and any one aged 4 or under but including the celebrant and any event organiser or service provider

The solemnisation of a marriage or a civil partnership is the formal ceremony at which a person gets married or enters a civil partnership. This is different from the reception, breakfast or celebration that is usually associated with a solemnisation ceremony.

Even where there are less than 50 people, it is recommended that 2 metre physical distancing, and always a minimum of 1 metre, is adhered to wherever practicable and that masks are worn, even though this is not a requirement in law.

2 metres (with a minimum of 1 metre) is recommended because it helps to keep people safe and helps ensure that, in the event that one person has COVID, a significant number of other people are not required to self-isolate as a result of being identified as a close contact. Bear this recommendation in mind when reading the guidance below.

There must be a designated lead organiser with responsibility for the event, who is accountable under health and safety legislation for each gathering whether it is a funeral, wedding or faith service. The organiser's risk assessment must fully address and take steps to mitigate all COVID-19 risks associated with the event in accordance with the public health guidance.

This guidance only applies for the duration of the marriage, funeral, or faith service, and to the formal ceremony, not to any associated wedding reception or funeral wake. Receptions and wakes must adhere to public health guidance on gatherings and events.

If you are getting married or having a civil partnership ceremony, you should also refer to guidance on getting married or a civil partnership during COVID-19

Music during worship, marriage and civil partnership ceremonies and funerals

  • those attending the service should have physical distancing of 2 metres where possible and always a minimum of 1 metre, particularly if there will be singing by those attending.
  • those within a congregation are strongly encouraged to wear masks when singing even if not required to in law
  • if the service / event includes a group of performers who are singing or playing brass and woodwind (for example, a choir) it is accepted that they are unlikely to be able to perform while wearing a mask. It therefore becomes more important to maintain a physical distance of 2 metres wherever possible, rather than 1 between performers. This may limit the number of performers able to safely participate.
  • any performers should be positioned side by side, and should keep at least 3-5 metres wherever possible from anyone they are facing (for example, if they are standing on stage, or at the front of the venue, facing other people)

The above applies to faith settings, funerals, marriages or civil partnership ceremonies but does not apply to wedding receptions or funeral wakes. Music in these settings should adhere to the general music guidance. 

Wedding receptions should also adhere to the guidance on weddings.

Construction and building work

Measures to reduce the transmission risk of COVID-19 are required as part of broader risk assessment and safety planning required under the Health and Safety at Work Law and the Management in Construction (Jersey) Regulations 2016. Monitoring of risk assessment and ensuring adequate standards of safety plans, including for reducing COVID-19 risks, will continue to be carried out through health and safety inspections of construction and building sites.

Due to an increase of COVID-19 cases related to the construction industry the following guidance has been produced to highlight additional key considerations to help protect yourself, colleagues and customers from COVID-19. The following guidance is in addition to general business advice which should continue to be followed.

Wearing of masks

Masks should be worn in any of the situations listed below unless undertaking a strenuous activity or if wearing a mask would impact your safety.

  • if two or more people are travelling in the same vehicle who are not part of the same household
  • at any time when physical distancing cannot be guaranteed
  • when performing emergency repair and maintenance in a COVID-19 positive household
  • when working in people’s homes (especially if they are vulnerable or actively shielding)
  • during any indoor meetings / briefings in which multiple people are in attendance

Further information on wearing masks

Shared tools and touch points

You should also pay attention to the use of shared tools (other objects) and touch points when working with colleagues or inside customer’s homes or other premises. COVID-19 can remain active for up to 72 hours on hard surfaces and objects which includes metal or plastic tools.

If someone tests positive for COVID-19 anyone who had used the same tools could be deemed a close contact. Sharing tools is therefore discouraged, although risks can be reduced through hand hygiene, cleaning of items between uses and/or the use of gloves.


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Further information on the health and safety requirements on the construction industry is available from the Health and Safety Inspectorate.

When completing the required risk assessment, the construction industry should consider COVID-19 in addition to all other health and safety considerations. Reducing the risk of the spread of COVID-19 should be addressed in the following key areas:

  • when should staff come into work (following current isolation and shielding guidance)
  • how staff should travel to work
  • what to do if someone falls ill at work
  • driving at work
  • site access and egress points
  • hand washing
  • toilet facilities
  • rest areas
  • changing facilities, showers and drying rooms
  • work planning to avoid close working
  • first aid and emergency service response
  • cleaning

For further information see the Construction Leadership Council's (CLC) guidance

Working in people’s homes

Construction work is allowed to take place in occupied residences. All such work should adhere to the guidance for working safely in people’s homes.

Emergency repair and maintenance in symptomatic or COVID-19 positive households

No work should be carried out in any household where a household member is confirmed as COVID-19 positive, is symptomatic or are isolating due to contact tracing or return from travel unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so.

The isolated person should occupy a different room whilst the work is being carried out, if at all possible. It is important in such circumstances that you ask the householder to explain the problem and the house layout via the phone beforehand if possible.

Manual work and physical distancing

In some areas of essential manual work, groups of employees are required to operate together to ensure work is completed safely. In these instances, the 2 metre physical distancing guide should be used as best practice.

Every effort should be made where possible to observe the distance during work, and when travelling to and from work but we recognise this might not always be possible.

Workers must also follow rigorous hygiene procedures, especially when returning home for the day. It is particularly important that employees working in this way should not come to work if they develop any of the COVID-19 symptoms. Instead, they should isolate.

Animal-related services

Animal-related businesses can open in accordance with the general business guidance and guidance for indoor and outdoor workplaces, other relevant guidance may be applicable such as working in vehicles and working in people's homes, for example for dog walkers and mobile groomers.

Professional dog walkers

Dog walkers can continue to work where they do not pose a risk to public health. They must follow the guidance on physical distancing for their staff and owners when animals are collected. Walkers can make visits between multiple households and mix dogs from separate households when walking in accordance with the guidance for working in people's homes.

Business support

Information on the support that is available to businesses can be found on Government support for businesses

Further advice is on the Jersey Business website.



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