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Pension access to ombudsman

DepartmentDepartment for the Economy
Start date23/01/2023
End date23/02/2023
Type of consultationOther
Deadline for comments23/02/2023

About the consultation

This consultation seeks your views on planned changes to the Financial Services Ombudsman (Jersey) Law 2014:

Proposed changes

The proposed changes include:

  • bring into the remit of the Financial Services Ombudsman complaints relating to Jersey tax approved employer managed occupational pension schemes
  • bring into its remit those persons who are the employer or trustee or manager of any Jersey tax approved pension scheme whether they are regulated or remunerated for acting in that capacity
  • introduce a UK Pension Ombudsman framework for pension-related complaints with the Financial Services Ombudsman being able to make directions for an uncapped monetary award to be paid to a complainant’s pension benefits or for the complainant’s pension rights or scheme benefits to be restituted.

How to submit comments to the consultation

The details are set out in the consultation document. You can submit your response:

  • by email to
  • by post to FAO Charlotte Brambilla, Department for the Economy, 19-21 Broad Street, St Helier, JE2 3RR

Data protection

The information you provide will be processed in compliance with the Data Protection (Jersey) Law 2018. For more information, see the Department for the Economy privacy notices and retention schedule

Under the Freedom of Information (Jersey) Law 2011, information submitted to this consultation may be released if a Freedom of Information (FOI) request requires it, but no personal data may be released.

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